What are the responsibilities and job description for the Technical Writer position at Umpqua Bank?
Description
About Us:
At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.
About the Role:
In this role you will use your skills as a writer, editor, and content organizer to create, update and improve operational procedures and related documentation used across the organization.
Liberty Lake, WA, Tacoma, WA, Portland, OR, Hillsboro, OR, Eugene, OR, Redding, CA, Las Vegas, NV, Scottsdale, AZ, or Phoenix, AZ
Our Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $26.00 - $38.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
About Us:
At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.
About the Role:
In this role you will use your skills as a writer, editor, and content organizer to create, update and improve operational procedures and related documentation used across the organization.
- Create/improve operational materials with accuracy, clarity, and consistency. Content includes policies, procedures, forms, quick-reference guides, job aids, internal communications, and more.
- Collaborate with process owners and subject matter experts to understand the content and document new or changed processes. Help ensure content aligns with Bank and industry rules and regulations.
- Draw from your experience in technical writing, editing, structured authoring, and topic-based writing to help shape the content experiences for associates.
- Ensure procedures are consistent and meet documented standards and follow the style guide. Help contributors create compelling, standards-compliant content.
- With the team, develop and maintain the style guide, and documentation and content experience standards and processes, as well as refine, implement, and monitor departmental procedures. Track progress against key content initiatives.
- Project management of materials produced.
- May be asked to coach, mentor, or train others as subject matter expert
- Other responsibilities as needed.
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Embraces our vision to become “Business Bank of Choice”
- May perform other duties as assigned.
- Seven years of technical writing and editing experience
- Strong ability to create or revise technical/support documentation involving multiple stakeholders and subject matter experts.
- Ability to manage time and prioritize a workload to ensure that projects are delivered on time and meet or exceed expectations.
- Strong experience leading projects/teams. Ability to overcome project obstacles.
- Strong experience in and ability to understand and communicate within a technical or specialized subject matter, particularly as it pertains to bank systems and the banking industry.
- Takes personal initiative and is a positive example for others to emulate.
- Practical knowledge of various Agile and Continuous Delivery practices and disciplines.
- Effective communication and collaboration skills.
- Relationship builder
- Strong active listening skills and attention to detail
- Experience creating forms with form fields using a variety of software (such as Word, Excel, PDF, SharePoint, or Microsoft forms), preferred.
- Strong experience using Styles and/or CSS.
- Experience using AP Style, preferred.
- Knowledge and use of Madcap Flare and Madcap Central (or other desktop publishing software).
- Highly proficient with Microsoft Office Suite, including Outlook, Teams, and SharePoint in daily work.
- Bachelor’s degree in communications, marketing, or business, or equivalent job experience
- Banking industry experience (lending and/or deposit operations), preferred.
- Technical writing and/or editing certificate, preferred
Liberty Lake, WA, Tacoma, WA, Portland, OR, Hillsboro, OR, Eugene, OR, Redding, CA, Las Vegas, NV, Scottsdale, AZ, or Phoenix, AZ
Our Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $26.00 - $38.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
Salary : $26 - $38
