What are the responsibilities and job description for the Hotel Front Desk Agent position at Unbridled Hospitality Group?
Unbridled Hospitality Group is a dynamic full-service hospitality company that encompasses two distinctive restaurants, three vibrant bars, a historic boutique hotel and more on the horizon. Rooted in our core values of character, change, credibility and community, we are dedicated to reigniting the spirit of hospitality along Main Street in Cañon City, Colorado. If you've got the hospitality gene, we want to hear from you!
APPLY HERE: www.unbridledhospitality.com
Key Responsibilities
- Guest Reception & Service:
- Greet guests upon arrival with a warm, friendly, and professional demeanor.
- Assist guests with check-in and check-out processes, ensuring a seamless experience.
- Provide information about the hotel’s amenities, services, and local attractions.
- Handle guest inquiries, complaints, and requests with empathy and efficiency.
- Reservations & Room Assignments:
- Manage hotel reservations, confirming guest bookings and handling cancellations or modifications.
- Assign rooms based on guest preferences and availability, ensuring all special requests are met when possible.
- Ensure the accuracy of guest billing information and process payments.
- Communication & Coordination:
- Communicate with housekeeping, maintenance, and management regarding guest requests and any special accommodations.
- Coordinate transportation services or any external requests (taxis, shuttles, reservations, etc.).
- Administrative Duties:
- Answer phone calls and direct them to appropriate departments.
- Maintain front desk operations, including updating guest records, creating reports, and managing logs.
- Assist with the preparation and filing of guest invoices, receipts, and payments.
- Security & Safety:
- Ensure the safety and security of guests and hotel property, following established safety protocols.
- Monitor surveillance systems and respond to emergencies as necessary.
- Guest Experience:
- Ensure guest satisfaction by providing a personalized experience and anticipating needs.
- Handle guest feedback and ensure any issues are resolved promptly.
- Additional Duties:
- Assist with other tasks or projects as assigned by hotel management.
Requirements
- High school diploma or equivalent; college degree preferred.
- Previous experience in hospitality, customer service, or front desk operations is an advantage.
- Excellent communication and interpersonal skills.
- Proficient with hotel management software and office equipment (computer, phone system).
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Friendly, approachable, and professional demeanor.
- Strong organizational skills and ability to multitask in a fast-paced environment.
About Yourself
- In a short statement tell us something that makes you stand out from the crowd.
Join our team as a Front Desk Agent and be part of a dynamic Hotel environment where you can showcase your exceptional customer service skills. As a Front Desk Agent, you will play a crucial role in ensuring our guests have an enjoyable in-room experience. We offer competitive pay, opportunities for career growth, and a positive work environment. Apply now to join our team!
Job Types: Full-time, Part-time
Pay: $14.00 - $14.81 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $14 - $15