What are the responsibilities and job description for the Assistant Director of Program Operations position at UNC Charlotte?
General Information
Vacancy Open to
All Candidates
Employment Type
Permanent - Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
001210
NC Salary Grade Equivalency
GN09
Classification Title
University Program Associate - Advanced
Working Title
Assistant Director of Program Operations
Salary Range
$46,110 - $57,638
Anticipate Hiring Range
$46,110 - $55,702
FLSA Status
Non Exempt
Division
Academic Affairs
Department
Enrollment Management (Adm)
Work Unit
Office of Enrollment Communications
Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.
This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval.
This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval.
Primary Purpose of Position
The Assistant Director of Program Operations in Enrollment Programs & Communications (EPC) is responsible for coordinating the resources and support available to orientation and enrollment programs participants. The Assistant Director plans and implements processes and logistics for office programs, including oversight of program reservation systems and associated technology. The Assistant Director also manages training development and implementation for all student leadership staff. Additionally, the Assistant Director directly develops and implements assigned programs.
- Oversee office-wide training and scheduling for EPC student leadership staff and coordinate office-space usage as needed.
- Provide exceptional customer service to orientation and enrollment programs participants, including tracking participant engagement, coordinating information distribution within systems, and modifying content to meet participant needs.
- Manage technology platforms (e.g., Slate) that support program registration for New Student Orientation and other office programs.
- Create, share, and interpret data and reports for internal and external partners.
- Integrate program communications into various technology platforms and work with the Communications team to identify and create messaging to meet immediate needs of programs as they arise.
- Interpret and make policy-driven decisions within all programs.
- Make suggestions for policy adaptations and work with the Director and Associate Director to revise and distribute policies to all relevant constituents annually.
- Supervise undergraduate and graduate students as applicable.
- Serve as primary contact with Niner Central Student Services and Undergraduate Admissions, providing timely, thorough information to support all student and family questions related to office programming.
- Serves as primary collaborator for PCI Compliance within EPC, leading all transaction, reconciliation, purchasing, and disbursement processes for the unit by coordinating with the assigned Business Services Coordinator in Enrollment Management.
- Coordinate programs, such as Advising & Registration promotion, annually at the direction of the Associate Director.
- Complete other duties as assigned by the Director or Associate Director of Orientation & Enrollment Programs.
Minimum Education/Experience
Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and two years of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and two years of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties
- Oversee office-wide training and scheduling for EPC student leadership staff and coordinate office-space usage as needed.
- Provide exceptional customer service to orientation and enrollment programs participants, including tracking participant engagement, coordinating information distribution within systems, and modifying content to meet participant needs.
- Manage technology platforms (e.g., Slate) that support program registration for New Student Orientation and other office programs.
- Create, share, and interpret data and reports for internal and external partners.
- Integrate program communications into various technology platforms and work with the Communications team to identify and create messaging to meet immediate needs of programs as they arise.
- Interpret and make policy-driven decisions within all programs.
- Make suggestions for policy adaptations and work with the Director and Associate Director to revise and distribute policies to all relevant constituents annually.
- Supervise undergraduate and graduate students as applicable.
- Serve as primary contact with Niner Central Student Services and Undergraduate Admissions, providing timely, thorough information to support all student and family questions related to office programming.
- Serves as primary collaborator for PCI Compliance within EPC, leading all transaction, reconciliation, purchasing, and disbursement processes for the unit by coordinating with the assigned Business Services Coordinator in Enrollment Management.
- Coordinate programs, such as Advising & Registration promotion, annually at the direction of the Associate Director.
- Complete other duties as assigned by the Director or Associate Director of Orientation & Enrollment Programs.
Other Work Responsibilities
Departmental Preferred Experience, Skills, Training/Education
- Bachelor’s degree.
- Experience working in higher education.
- Experience working with undergraduate student leaders and/or student employees.
- Formal or specialized customer service training.
- Ability to learn new and specific technologies to support office operations.
- Working knowledge of Microsoft Word, Microsoft Excel, Gmail, Google Calendar.
- Knowledge of Banner and Slate a plus.
- Ability to work efficiently and effectively in a high-traffic, high-distraction, student-oriented, and fun work space.
- Ability to collaborate, cooperate, and communicate efficiently and effectively with enrolled students and full time staff members.
- Strong attention to details.
Necessary Licenses or Certifications
Work Location
Barnard 101
Posting date
02/28/2025
Closing date
03/13/2025
Proposed Hire Date
05/12/2025
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist may be subject to a criminal background check and/or motor vehicle report.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write ‘see resume’ on your application when completing the job duties section.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application if requested.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Salary : $46,110 - $57,638
