What are the responsibilities and job description for the Enrollment Support Specialist position at UNC Charlotte?
General Information
Vacancy Open to
All Candidates
Employment Type
Permanent - Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
001016
NC Salary Grade Equivalency
GN08
Classification Title
Administrative Support Specialist - Advanced
Working Title
Enrollment Support Specialist
Salary Range
$40,350 - $50,438
Anticipate Hiring Range
$40,035 - $50,346
FLSA Status
Non Exempt
Division
Academic Affairs
Department
Enrollment Management (Adm)
Work Unit
Registrar
Work Schedule
8:00 am – 5:00 pm; Monday – Friday
This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval.
This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval.
Primary Purpose of Position
Primarily, this position evaluates the transfer credit of readmitted and continuing students. This position also updates student records with processes such as transient study, duplicate credit, Education Abroad credit, etc. This position will review Joint Services Transcripts (JST), build any necessary courses, and add equivalent credit based on that JST. This position is expected to identify processes that need to be streamlined and develops appropriate solutions, such as policy or practice changes and developing criteria for data integrity reports related to the position’s tasks. This position works closely with the Transfer Credit team and academic departments regarding process improvements, focusing on accuracy, consistency, transparency, and simplicity for end-users
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through four years of specialized office experience or an equivalent combination of education and experience.
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through four years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties
- Graduation from high school and demonstrated knowledge, skills, and abilities gained through four years of specialized office experience.
- Experience evaluating and processing the transfer credit of readmitted and continuing students.
- Experience updating student records affected by transient study, registration changes, duplicate credit, education abroad credit, etc.
- Experience working in higher education, preferably in the Office of the Registrar, is also preferred.
- Experience with identifying processes that need to be streamlined and develops appropriate solutions, such as policy or practice changes and developing reports to monitor for data integrity reports related to the position’s tasks.
- Experience and familiarity with various programs such as Banner, Microsoft Office Suite, Content 7, Raptor, and DegreeWorks is preferred.
- Ability to work closely with the Transfer Credit Team and academic departments regarding processing and improvements, focusing on accuracy, consistency, transparency, and simplicity for students.
- Strong attention to details needed.
- Willingness to learn new things.
Other Work Responsibilities
- Works cohesively within a team and is expected to present excellent customer service.
Departmental Preferred Experience, Skills, Training/Education
- Graduation from high school and demonstrated knowledge, skills, and abilities gained through four years of specialized office experience.
- Experience evaluating and processing the transfer credit of readmitted and continuing students.
- Experience updating student records affected by transient study, registration changes, duplicate credit, education abroad credit, etc.
- Experience working in higher education specifically, transfer credit articulation, preferably in the Office of the Registrar, is also preferred.
- Experience with identifying processes that need to be streamlined and develops appropriate solutions, such as policy or practice changes and developing reports to monitor for data integrity reports related to the position’s tasks.
- Experience and familiarity with various programs such as Banner, Microsoft Office Suite, Content 7, Raptor, and DegreeWorks is preferred.
- Ability to work closely with the Transfer Credit Team and academic departments regarding processing and improvements, focusing on accuracy, consistency, transparency, and simplicity for students.
- Strong attention to details needed.
- Willingness to learn new things.
Necessary Licenses or Certifications
Work Location
Office of the Registrar
Posting date
03/21/2025
Closing date
03/30/2025
Proposed Hire Date
04/21/2025
Contact Information
Special Notes to Applicants
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write ‘see resume’ on your application when completing the job duties section.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Salary : $40,350 - $50,438
