What are the responsibilities and job description for the Manager of Pastoral Care position at UNC Health Appalachian?
The Manager of Pastoral Care at UNC Health Appalachian provides spiritual leadership and operational management, ensuring safe and effective patient care while addressing the spiritual needs of both patients and employees. This role plays a key part in fostering the "community" of UNCHA, ensuring adherence to all regulatory requirements, hospital policies, and procedures. Decisions and actions involving patients and families are made ethically, with compassion and respect for each person's inherent dignity. The manager effectively communicates with patients, families, visitors, colleagues, physicians, leadership, and volunteers, striving to achieve top decile outcomes in patient experience, quality, and safety. Demonstrating the UNCHA Mission, Vision, and Values, the manager works with efficiency, accountability, and professionalism, managing relationships with coworkers, physicians, and team members to create a positive work environment. Additionally, the manager responds quickly to emergencies and provides assistance to coworkers, patients, families, and visitors within the scope of their practice and license. Hiring compensation range starts from $80,000 annually.
The Perks and Benefits:
- Collaborative environment: Work alongside dedicated healthcare professionals who share a passion for delivering high-quality care.
- Professional development: We offer ongoing training and opportunities for career advancement, including tuition reimbursement and participation in our progressive Career Pathways Program.
- Impactful work: Help ensure patient safety and contribute directly to positive patient outcomes in our community.
- Location perks: Boone, North Carolina, located in the beautiful Blue Ridge Mountains, offers exceptional outdoor activities like biking, hiking, kayaking, skiing, and more. Enjoy great shopping, fine dining, breweries, wineries, and cultural attractions in Boone, Blowing Rock, and Linville.
- Top-tier community: Boone boasts a top-rated North Carolina public school system and is home to Appalachian State University. Recognized as a top destination by Forbes, Southern Living, and Niche, Boone is ideal for families, professionals, and retirees alike.
- Compensation: Commensurate upon education & experience - range is $80,000 annually or more (depending on education & experience). Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is a non-exempt position.
- Employee wellness program - Love Your Life - award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
- Employee to Employee (E2E) program - Caring for our own. Employee program that is solely funded by voluntary employee donations. The money is used to financially assist co-workers that are experiencing unexpected financial hardship.
- Additional employee perks include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change).
- Manage the day-to-day operations of the Pastoral Care department, ensuring high-quality spiritual care is provided to patients and staff.
- Oversee recruitment, training, and development of department staff, interns, and volunteers.
- Lead community outreach initiatives, including developing and maintaining relationships with local clergy and religious organizations.
- Coordinate spiritual services for patients and families, ensuring they meet the needs of the diverse population served.
- Ensure compliance with healthcare policies, regulatory requirements, and ethical standards in the provision of spiritual care.
- Contribute to strategic planning for the department, including budgeting, staffing, and the development of new services.
- Promote a culture of safety, respect, and compassion within the healthcare system.
- Participate in departmental meetings, collaborating with leadership and other healthcare professionals to improve patient care.
- Oversee departmental documentation to ensure compliance with UNCHA policies and regulatory standards.
Position Qualifications:
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Masters degree required from a college/university, preferably a Masters of Divinity.
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Experience in leading healthcare spiritual care is strongly preferred.
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Five years or more of progressive leadership experience within a health system or hospital setting required. Demonstrated work experience required in leading spiritual care including but not limited to: fiscal management, human capital management, strategic planning and development of spiritual services.
- Board Certified Chaplain by the Association of Professional Chaplains or equivalent organization within one year of hire.
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Appreciating Others. Identifying with and caring about others.
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Customer Focus. Anticipating, meeting and/or exceeding customer needs, wants and expectations.
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Decision Making. Analyzing all aspects of a situation to make consistently sound and timely decisions.
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Planning and Organizing. Establishing course of action to ensure that work is completed effectively.
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Problem Solving. Defining, analyzing and diagnosing key components of a problem to formulate a solution.
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Project Management. Identifying and overseeing all resources, tasks, systems and people to obtain results.
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Creativity & Innovation. Creating new approaches, designs, processes, technologies and/or systems to achieve the desired result.
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Diplomacy. Effectively and tactfully handling difficult or sensitive issues.
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Interpersonal Skills. Effectively communicating, building rapport and relating well to all kinds of people.
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Goal Orientation. Setting, pursuing and attaining goals, regardless of obstacles or circumstances.
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Influencing Others. Personally, affecting others actions, decisions, opinions or thinking.
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Leadership. Organizing and influencing people to believe in a vision while creating a sense of purpose and direction.
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Self-Starting. Demonstrating initiative and willingness to begin working.
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Negotiation. Listening to many points of view and facilitating agreements between two or more parties.
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Personal Accountability. Being answerable for personal actions.
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Teamwork. Cooperating with others to meet objectives.
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Conflict Management. Understanding, addressing and resolving conflict constructively.
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Continuous Learning. Taking initiative to regularly learn new concepts, technologies and/or methods.
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Employee Development/Coaching. Facilitating, supporting and contributing to the professional growth of others.
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Flexibility. Readily modifying, responding and adapting to change with minimal resistance.
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Resiliency. Quickly recovering from adversity.
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Time and Priority Management. Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.
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Understand Others. Understanding the uniqueness and contributions of others.
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Conceptual Thinking. Analyzing hypothetical situations, patterns and/or abstract concepts to formulate connections and new insights.
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Futuristic Thinking. Imagining, envisioning, projecting and/or creating what has not yet been actualized.
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Occasional stooping, walking, reaching, frequent standing, and constant sitting required. Sedentary physical force is required (exerting up to <30 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects). Visual acuity required for computer operations. Ability to speak and hear is required to effectively communicate with providers, staff and community. Manual finger dexterity is required for computer operations. Ability to effectively manage high stress environment and manage emotions
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Lifts, positions, pushes, pulls, and/or transfers up to and greater than 50 pounds
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Manual dexterity and mobility
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Prolonged, extensive or considerable sitting/standing/walking
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Bending, squatting, twisting, and turning
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Near acuity: ability to see clearly at 20 inches or less
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Regularly exposed to the risk of communicable diseases
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Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals and specimens, and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.
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Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies
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Continuous standing and walking long periods = to or greater than > 5 hours per day
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Speaking, reading, and writing, expanded > 8 hours per day
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Exposed to vibration and cramped spaces > 1-hour day
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Lifts, carries, pushes, and/or pulls <25 lbs.
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Frequently bends, squats, kneels, twists, turns, and reaches
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Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
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Exposed to soft voices > 3 feet away
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Frequently per hour: exposed to close eye work
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May be exposed to ionizing/nonionizing radiation exposure, including x-ray and microwave
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Frequently required to wear multiple layers of personal protective equipment.
About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.
UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.
Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.
Salary : $80,000
