Shift Leader

Shift Leader

POSITION TITLE: Shift Leader

DEPARTMENT:  Residential Services

REPORTS TO:  Program Coordinator

SALARY:  $30,000 - $45,000 annually

LOCATION: 41st Shelter Site

SHIFT: Evening

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Be part of a team inspires long-term transformation and hope.

Job Summary

The Crisis Shelter (Shelter) Shift Leader (SL) role is to be the main person during a shift to ensure continuity of services for up to 120 youth residing at the 41st Street Crisis Shelter program and the staff on site. The SL will report to the Program Coordinator and will follow directives from the Direct Service Managers. The Shift Leader will support all aspects of the program. The SL will serve as the point person in the building during their assigned shift and assist youth living at the site holistically, providing motivation, engagement, and encouragement where needed. The SL will be responsible for working with youth and other staff to keep the site safe, clean, and well-maintained. 

Duties & Responsibilities

 (Responsibilities to include but not limited to the following)

• Welcomes youth to the site and orients youth to site expectations. 

• Performs youth engagement and program support.

• Engages, supervises, and supports youth residing at the Shelter sites. 

• Ensures that the site, including youths' rooms, is clean and in good condition.

• Ensures youth comply with curfew expectations and schedule structure. 

• Assists youth with preparation for their day. 

• Monitors programs and youth activities to promote a safe and secure environment.

• Engages with youth during mealtimes and works with youth to facilitate post-meal cleanup. 

• Assists youth with activities of daily living (ADLs). 

• Provides support to the Direct Service Managers and Case Managers, including managing youth appointments, collecting/filing paperwork, and digital file maintenance. 

• Maintains accurate records in the Efforts to Outcomes (ETO) electronic case management system. This includes documenting engagements and other touchpoints. Completing Incident and behavior communication reports as per regulations.

• Follow program procedures as directed.

• Maintains healthy, supportive relationships with youth, with appropriate boundaries.

• Participates in recreational and holiday activities at the site and off-site trips when applicable or needed. 

• Completes and submits incident reports by the end of the shift. 

• De-escalates crises; attends to emergencies following agency protocol, as needed. 

• Communicates with staff to ensure safe and secure operations at all times. 

• Ensures sufficient staffing at the Shelter sites. 

• Coordinates crisis interventions and ensures appropriate follow-up.

• Assigns tasks to staff as needed or as instructed by the Direct Service Managers and Program Coordinators and ensures completion of assigned tasks and follow-up.

• Performs operational tasks as assigned by the Direct Service Managers and the Program Coordinators.

• Serve as point person for program communication during assigned shifts.

• Will assign breaks according to company policy.

• Must be willing to work in an environment where precautions for communicative diseases and health concerns may need to be observed and followed.

• Determines whether to contact superiors when serious emergencies arise. 

Team Participation 

• Works as a collaborative member of the team ensuring all youth have access to high-quality services and are living in a safe and compassionate community. 

• Participates in team meetings and facilitates team meetings when necessary or as directed by the Direct service Managers and Program Coordinators. Ensures team members are fully apprised of important information regarding youth and program practices as needed. 

• Assists with audit preparation for internal and external audits of the program.

• Ensures the cleanliness and maintenance of rooms, closets, and other spaces.

• Will be responsible for Shift Leader tools including phone, radio, etc.

• The Shift Leader will be responsible for the tracking of items and maintenance of the Youth Belongings Closet.

• May be called on to perform Resident Advisor duties as needed 

  • Intakes and Discharges

  • Cov Convos

  • Tasks as assigned

Qualifications

• High School Diploma with at least one year of successful experience working with young adults is required. 

• Experience working with at-risk youth is strongly preferred. 

• Driver's license preferred. 

• Interest in working with youth who have experienced homelessness is required. 

• Strong multi-tasking skills are required. 

• Strong de-escalation skills are required.

• Positively responds to supervision and coaching. 

• Excellent verbal, written, and problem-solving abilities; willing and able to move throughout the day; and an upbeat, creative, and fun demeanor required. 

• Able to use Motivational Interviewing to engage youth and assist in their successful planning in the program.

• A strong focus on child protection and ensuring the safety of residents is required. 

• Overall flexibility in work schedule required, including weekends, evenings, and holidays is required. Adherence to attendance and punctuality requirements is a must. 

• Dedicated to the mission of Covenant House. 

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical

• Vision

• Dental

• Life & Supplemental Life Insurance

• Short and Long-term disability insurance 

• Eligibility for medical benefits begins on the date of hire

• PTO includes 3 weeks of vacation in the first year, 10 holidays, 13 sick days, 5 personal days, and birthday days off

• 403b with employer contribution after 12 months

Covenant House New York is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe that diverse perspectives drive innovation and we are dedicated to providing a work environment free from discrimination and harassment where everyone feels respected and valued. If you need assistance or an accommodation due to a disability, you may contact us at deptpeopleandculture@covenanthouse.org

Salary : $30,000 - $45,000