IT Support Specialist

Summary

The IT Support Specialist will serve a key role on a small team at a rapidly growing company. Their primary responsibility will be providing end user support as a member of the Under Canvas Helpdesk. The IT Support Specialist will bring extensive support experience to build upon existing information technology systems, while working closely with company leaders to provide innovative technology solutions. This position will report to the Director of IT and is preferred to be based in either Denver, CO or Bozeman, MT and will primarily be a remote position with periodic travel to new and existing camps.

Competencies

Effective Communication

Adaptagility

Key Responsibilities

End User Support -

• Provide end user support to our corporate and camp team members
• Alternating responsibility for evening and weekend monitoring of helpdesk requests
• Assisting with troubleshooting and supporting VoIP phone system configuration
• Configuring, troubleshooting, and maintaining Property Management System and Online Travel Agent platforms
• User account creation and software license management
• Assisting with administration of Microsoft Office 365 and supporting all Office applications
• General software and hardware troubleshooting, maintenance, and installation
• Using remote desktop tools to provide off-site assistance
• Installing and supporting retail and food and beverage point of sale systems

Network Support -

Other Tasks -

Preferred Qualifications

Addition Information

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in :

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.