Solutions Engineer

Underdog.io is a modern recruiting platform. One of our hiring partners is looking to hire a Mid to Senior Level Full Stack Engineer. Our hiring partner is on a mission to supercharge the impact of donation dollars through software that enables foundations to build relationships with grantees and easily distribute and track their funds.

As an early-stage team member, you will play a crucial role in shaping the future of our company and driving its growth. Receiving 2 seed rounds they are expanding their team of 15.

Your performance will be measured based on the following Key Performance Objectives (KPOs):

KPO 1: Client Data Onboarding and System Configuration

• SMARTe Goal: Successfully onboard 90% of new clients within 30 days of contract signing, ensuring data accuracy and adherence to platform requirements.

Critical Subtasks:

• Partner with clients to understand their data structures and requirements.
• Perform accurate data imports, transformations, and validations.
• Troubleshoot and resolve data-related issues during onboarding.
• Create reusable scripts for common data transformation tasks.
• Ensure compliance with data privacy and security standards.

KPO 2: Third-Party Integration Setup

• SMARTe Goal: Configure and validate third-party integrations for 95% of clients within the first two weeks of onboarding, ensuring seamless data flow and synchronization.

Critical Subtasks:

• Set up and troubleshoot integrations with CRMs, analytics platforms, and financial tools.
• Document integration workflows for repeatability and scalability.
• Collaborate with clients to customize integration settings to meet specific needs.
• Proactively identify potential integration issues and resolve them before deployment.
• Maintain up-to-date knowledge of third-party tools to optimize configurations.

KPO 3: Trial Environment Setup and Product Demonstrations

• SMARTe Goal: Deliver tailored trial environments for all prospective clients within five business days of request, achieving a 90% satisfaction rate from Sales feedback.

Critical Subtasks:

• Collaborate with the Sales team to gather client-specific use cases and requirements.
• Configure sandbox environments that highlight the platform’s value proposition.
• Provide technical support during trial periods to ensure a smooth experience.
• Develop reusable templates for common trial configurations to reduce setup time.
• Gather client feedback during trials to inform product improvements.

KPO 4: Development of Self-Service Tools & Internal Efficiency

• SMARTe Goal: Implement at least two new self-service features per quarter that reduce manual client support by 20%.

Critical Subtasks:

• Work with engineering to design self-service tools for data uploads, integration setup, and analytics configuration.
• Test and validate new features before deployment to ensure usability and reliability.
• Train internal teams on the use of new self-service tools for client support.
• Monitor usage metrics of self-service tools to identify areas for improvement.
• Document processes for using self-service features in client-facing materials.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2 years of experience in programming languages like Java/Kotlin or Python
• Strong understanding of REST APIs, data transformation techniques, and integration workflows with third-party tools
• Experience with SQL and data manipulation
• Demonstrated ability to quickly and accurately write custom scripts.
• Proficiency in handling and working with customer data, with a strong emphasis on data security and privacy.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work effectively across cross-functional teams, including Sales, Customer Success, and Engineering, ensuring a seamless experience from initial contact to full integration.
• Excellent interpersonal and communication skills, able to translate technical concepts for non-technical stakeholders and conduct effective client training sessions.
• Strong troubleshooting skills, able to diagnose and resolve issues related to integrations, data quality, or system configurations
• Ability to work independently and manage multiple projects simultaneously
• Ability to prioritize tasks, meet deadlines, and adapt to changing priorities in a fast-paced startup environment.
• Strong Google sheets and Excel skills are required
• Experience with Dropwizard, AWS, NextJS, Chakra UI, React, Typescript is a plus

Compensation range: $120,000-$140,000 plus equity

What We Offer

We offer competitive compensation, a collaborative and innovative work environment, and the opportunity to contribute to the growth and success of a promising SaaS startup. Benefits include unlimited PTO, medical, dental, and vision insurance, and 401k plans.