What are the responsibilities and job description for the Bilingual Call Center Representative position at Unicare Center for Cosmetics & Implant?
At Unicare Center for Cosmetic & Implant Dentistry, led by Dr. Farid Noie, the call center agent plays a pivotal role in delivering exceptional patient care. This position involves managing patient communications, scheduling appointments, and ensuring a seamless experience for all patients.
Key Responsibilities:
- Patient Interaction: Serve as the primary point of contact for patients, addressing inquiries, scheduling appointments, and providing information about dental services.
- Appointment Scheduling: Efficiently manage the dental hygiene schedule, coordinating appointments to optimize the dentist's and hygienist's time.
- Communication: Maintain clear and effective communication with patients regarding appointment confirmations, reminders, and any necessary follow-ups.
- Administrative Support: Assist with various front desk duties, including managing patient records, processing payments, and handling insurance verifications.
- Team Collaboration: Work closely with dental professionals and administrative staff to ensure a cohesive and efficient workflow within the office.
Qualifications:
- Experience: Previous experience in a dental or medical call center is preferred.
- Skills: Proficiency in using scheduling software, excellent communication abilities, and strong organizational skills.
- Language Proficiency: Bilingual candidates, especially those fluent in Spanish, are highly desirable to cater to a diverse patient base.
- Customer Service Orientation: A commitment to providing compassionate and patient-centered service.
Benefits:
Unicare offers a comprehensive benefits package, including competitive salaries, health and dental insurance, vision coverage, paid time off.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Do you speak Spanish?
- Do you know how to use open dental
- Do you have dental office experience
Work Location: In person
Salary : $14 - $18