Call Center Agent

Job Title: Bilingual (Spanish/English) Call Center Representative – Dental Consultations

Position Overview:
We are looking for a compassionate, motivated, and bilingual (Spanish/English) Call Center Representative to join our dental practice. In this role, you will connect with prospective patients who have expressed interest in treatments such as dental implants, veneers, and "Teeth-in-a-Day" solutions. Your primary focus will be to understand their dental concerns, assess their readiness for treatment — including financial options — and schedule them for consultations at our office.

This position rewards both empathy and performance. Along with a competitive base salary, we offer a generous bonus structure designed to recognize and reward strong appointment-setting skills, quality conversations, and consistent results.

Key Responsibilities:

• Contact and engage with potential patients who have inquired about dental services through online forms or assessments.
• Communicate fluently and professionally in both Spanish and English.
• Identify the patient’s chief dental concerns and what motivated them to seek treatment.
• Collect essential information including their location, dental history, and the timeline of their dental issues.
• Provide clear and accurate information about treatment options and consultation procedures.
• Discuss cost expectations and present financing options when needed.
• If the patient expresses interest in financing, inquire gently about their credit readiness.
• Schedule in-office consultations based on both patient and clinic availability.
• Accurately document all patient conversations, updates, and scheduled appointments.
• Reinforce the importance of appointment attendance and respectfully request advance notice if a cancellation or reschedule is necessary.
• Work collaboratively with the team to meet appointment-setting and service quality goals.

Requirements:

• Fluency in both Spanish and English is mandatory.
• Prior experience in a call center, customer service, or sales role — dental or medical background is a plus.
• Exceptional verbal communication and active listening skills.
• Strong organizational skills with attention to detail and accurate data entry.
• Ability to discuss financial options and credit inquiries with professionalism and care.
• Compassionate, patient-centered, and motivated to help others.
• Comfortable working in a goal-driven, fast-paced environment.

Why Join Us?
We don’t just offer a job — we offer growth, stability, and meaningful rewards for making a real difference. Along with a supportive, purpose-driven team environment, you’ll enjoy:

✅ Competitive base pay
✅ Generous performance-based bonuses for meeting and exceeding appointment goals
✅ Growth opportunities within a trusted dental care organization

If you’re passionate about customer service, fluent in Spanish and English, and ready to thrive in a rewarding, dynamic setting — we’d love to meet you!

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Paid time off

Shift:

• Day shift

Experience:

• phone sales: 3 years (Preferred)

Language:

• fluent Spanish (Preferred)

Ability to Commute:

• Webster, TX 77598 (Preferred)

Work Location: In person

Salary : $20 - $30