Client Executive, Commercial Division

Description

JOB SUMMAY 

A Client Executive on the contractor team is responsible for client satisfaction of our largest, most complex contractor clients. The Client Executive partners with Risk Advisors to provide a consultative and strategic approach to designing risk management programs that best fits the client’s goals. The Client Executive is expected to consistently provide excellent customer service to our clients, as well as establish effective working relationships with internal partners and carriers.

PRIMARY ROLES 

Strategic Risk Management:

- Implement and maintain risk management insurance programs for UNICO clients.

- Identify problems, summarize, and develop strategic commercial insurance solutions.

- Lead new business submission process in partnership with Advisors, ensuring necessary information is obtained and follow-up items are completed.

- Provide tailored recommendations, in collaboration with the Advisor, regarding products and policies that align with clients' goals and risk profiles.

- Conduct regular client strategic meetings to understand evolving needs, provide insurance advice, and offer tailored solutions.

Client Relationship Management 

- Prepare and present compelling materials that demonstrate UNICO's unique approach to mitigating business risk during quarterly updates, renewals, and new business meetings.

- Provide tailored recommendations, in collaboration with the Advisor, regarding products and policies that align with clients' goals and risk profiles.

- Leverage interactions with current clients to identify and pursue new business opportunities.

- Ensure we earn the right to ask our clients for referrals.

Insurance Product Knowledge:

- Develop and maintain excellent carrier relationships.

- Stay current with market conditions, new risk management ideas, strategies, and industry trends.

- Develop strong knowledge of industry, markets, companies, and carrier appetites.

- Learn and understand alternative risk financing opportunities to explain and offer to clients when applicable.

- Remain informed regarding UNICO resources, industry information, and new product information.

Policy Management and Service Plan Execution:

- Create and execute client service plans, ensuring commitments are reported in a unified and meaningful way.

- Advocate for changes and additions to service plans that increase value for clients.

- Oversee the policy management process, including policy renewals, endorsements, and claims handling, to ensure timely and accurate delivery of services to clients. 

- Collaborate with insurance carriers and underwriters to negotiate coverage terms, pricing, and claims settlements on behalf of clients. 

- Verify that accurate and organized client records, policy documentation, and other relevant information are being managed in our customer and agency management software (Salesforce).

Cross-Functional Collaboration:

- Organize workflow and follow established service timelines to support sales efforts effectively.

- Maintain open and clear communication channels with internal partners, clients and carriers.

- Work closely with the Account Manager and act as liaison between the Account Manager and Advisor when applicable.

- Communicate critical issues to Advisors and the Service team

SKILLS/ABILITIES

- Proven ability to manage multiple projects at a time while paying strict attention to detail.

- Demonstrated ability to communicate and present information professionally and effectively at all levels of the organization.

- Ability to successfully interact with a variety of client personality types.

- Ability to follow up on activities from start to finish while working independently.

- Strong analytical skills with the ability to assess risk, interpret market trends, and develop client focused solutions. 

- Exceptional communication skills, with the ability to explain complex concepts in a clear, client-friendly manner.  

- Alignment with UNICO’s core values: professionalism, trust, teamwork, and positivity. 

- Proficient in Microsoft Excel, PowerPoint, Outlook, and a variety of other software, systems, and programs, with the ability to learn new software applications. 

EDUCATION AND EXPERIENCE

- Education: Bachelor's degree preferred.

- Experience: A minimum of five years of experience with property and casualty insurance.

- Experience delivering client-focused solutions based on customer needs for clients with complex risk profiles. Working experience within insurance, construction or a related industry is preferred.

- Licensure: Current property and casualty insurance license.