Activities Supervisor - Unicoi State Park & Lodge

Job Summary:
Under the direct supervision of the Park Manager and Admin Assistant, this position is responsible for the development, coordination, and management of a wide range of recreational and group activities for both leisure guests and organized groups. Programs include, but are not limited to: high and low ropes challenge courses, team-building activities, archery, fishing, geocaching, lake rentals, guided hikes, special events, and interpretive programming.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Duties and Responsibilities:

• Coordinate recreational activities across departments such as Sales and Marketing, Food and Beverage, and the Rooms Division.
• Secure and maintain all necessary equipment for activities.
• Develop and document operational procedures for all programs.
• Conduct safety briefings and presentations.
• Assist in the development and implementation of the department’s annual budget.
• Hire, schedule, and train staff and supervisors.
• Establish and enforce safety protocols, including age restrictions and equipment use guidelines.
• Ensure a smooth guest experience from activity booking to participation.
• Prepare financial and activity reports in compliance with Coral Hospitality standards.
• Collaborate with Reservations, Sales, and Retail teams to align promotional efforts.
• Represent Unicoi State Park and Lodge at trade shows and promotional events.
• Serve as a liaison between Coral Hospitality/Unicoi and third-party activity providers.
• Attend meetings and fulfill other duties as assigned.

Supervisory Responsibilities:
Supervises 3–5 employees within the Activities Department. Responsibilities include interviewing, hiring, training, scheduling, assigning tasks, evaluating performance, administering discipline, and resolving issues in accordance with organizational policies and applicable laws.

Core Competencies:

• Design: Attention to detail in program planning and presentation.
• Problem Solving: Proactive in identifying solutions and resolving challenges.
• Project Management: Maintains timelines and budgets efficiently.
• Technical Skills: Pursues continuous learning and shares expertise.
• Customer Service: Upholds Coral Hospitality’s service standards and handles guest concerns with professionalism.
• Communication: Strong written and oral communication skills; active listening; clarity in speaking and presenting.
• Teamwork: Fosters a positive team environment; supports team goals.
• Leadership & Supervision: Motivates and develops staff; delegates appropriately.
• Business Acumen & Cost Consciousness: Makes informed decisions with financial responsibility.
• Diversity & Ethics: Promotes inclusion, respect, and ethical practices.
• Judgment, Planning, and Professionalism: Makes sound decisions; plans and prioritizes effectively; maintains professionalism under pressure.
• Quality & Safety: Maintains high standards in service and safety procedures.
• Adaptability & Dependability: Responds well to change; reliable and punctual.
• Initiative: Proactively offers and seeks assistance.

Education and Experience:
Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or one to two years of related experience and/or training; or an equivalent combination of education and experience.

Language Skills:

• Ability to interpret and write procedure manuals, reports, and safety documentation.
• Confident in public speaking and engaging diverse groups.

Mathematical Skills:

• Competent in basic math, including fractions, percentages, and interpreting data using graphs.

Reasoning Ability:

• Able to follow complex instructions and adapt them to various formats (written, oral, diagram).

Physical Requirements:

• Regularly required to stand, walk, sit, reach, climb, stoop, kneel, or crawl.
• Frequently required to lift/move up to 50 pounds.
• Must have full visual and auditory capabilities.

Work Environment:

• Generally moderate noise levels.
• Occasional exposure to:
  • Moving mechanical equipment
  • Fumes or airborne particles
  • Toxic or caustic chemicals