What are the responsibilities and job description for the Server - Unicoi State Park & Lodge position at Unicoi State Park & Lodge?
Flexibility to work weekends & holidays
**Job Summary:**
Under the direct supervision of the Food & Beverage (F&B) Manager/Asst. Manager, the Food & Beverage Server greets and serves guests following F&B standards of quality, presentation, and sanitation in a courteous and professional manner.
**Qualifications:**
Successful performance in this role requires the ability to fulfill each essential duty effectively. The qualifications below reflect the knowledge, skills, and abilities needed. Reasonable accommodations will be provided for individuals with disabilities to carry out essential functions. Must have food handler's certification and TIPS certification or obtain within 15 days of hire.
**Responsibilities:**
- Check assigned stations before opening for cleanliness and proper set-up.
- Perform opening and closing side-work per schedule.
- Stay updated on daily specials, menu items, and 86d items.
- Demonstrate knowledge of menu items, garnishes, ingredients, and preparation methods.
- Operate point of sale (POS) equipment efficiently.
- Understand beverage, liquor, and wine menus and provide proper service.
- Adhere to accounting procedures during transactions.
- Maintain cleanliness and organization in designated areas.
- Collaborate with the kitchen and bartender to ensure guest satisfaction.
- Follow proper table service standards like bussing, resetting tables, and refilling water glasses.
**Competencies:**
To excel in this position, individuals should exhibit the following competencies:
- **Customer Service:** Uphold hospitality service standards.
- **Interpersonal Skills:** Listen actively without interruption.
- **Teamwork:** Foster a positive team environment.
- **Ethics:** Treat others with respect.
- **Professionalism:** Honor commitments.
- **Quality:** Monitor own work for quality.
- **Quantity:** Work efficiently.
- **Safety:** Follow safety protocols.
- **Adaptability:** Handle changes and unexpected events effectively.
- **Attendance/Punctuality:** Maintain consistent attendance.
- **Dependability:** Follow instructions and respond to management guidance.
- **Initiative:** Be proactive in offering and seeking assistance when needed.
**Education and/or Experience:**
High school diploma or equivalent (GED) required; one to three months of relevant experience or training preferred, or a similar combination of education and experience.
