Food & Beverage Banquet Captain

**Job Summary:**
Under the direct supervision of the Food & Beverage Manager, the Food & Beverage Banquet Captain supervises all Banquet functions and employees at Unicoi State Park & Lodge. This role involves overseeing and coordinating the setup, service, and breakdown of all Banquet functions. Availability during nights, weekends, and holidays is essential for this position.

**Qualifications:**
To excel in this role, an individual must perform each essential duty satisfactorily. The ideal candidate should possess the necessary knowledge, skills, and abilities. Reasonable accommodations will be considered to enable individuals with disabilities to carry out the essential functions.

**Responsibilities:**
- Receive room function assignments and discuss any last-minute changes.
- Ensure all functions are correctly posted on sign boards at the conference room entrances.
- Check in servers, assign stations, and delegate pre and post-function side work.
- Inspect table place settings, including table linen, china, glass, silverware, and condiments to ensure correct placement, cleanliness, and attractiveness.
- Supervise Servers during functions, ensuring high-standard service to guests.
- Coordinate post-function clean-up, including proper disposal or recovery of leftover food.
- Assist in planning larger events or holidays by assigning setup and guest service responsibilities.
- Conduct server training sessions when needed and develop backup personnel for the Banquet Captain role.
- Maintain communication with guests to ensure their expectations are met.

**Supervisory Responsibilities:**
The Food & Beverage Banquet Captain will supervise a team of 10 - 20 employees in the Banquets Department. Responsibilities include training, work assignment, performance appraisal, conflict resolution, and problem-solving in accordance with organizational policies and laws.

**Competencies:**
Successful candidates should demonstrate the following competencies:
- Customer Service
- Interpersonal Skills
- Teamwork
- Ethics
- Professionalism
- Quality
- Quantity
- Safety
- Adaptability
- Attendance/Punctuality
- Dependability
- Initiative

**Education and Experience:**
A high school diploma or equivalent is required, along with one to two years of related experience or training. An equivalent combination of education and experience will also be considered.

**Additional Requirements:**
- Maintain a positive attitude towards the lodge and job duties.
- Work in a safe manner, reporting any work-related accidents promptly.
- Foster positive working relationships with all lodge associates.

**Language, Mathematical, and Reasoning Skills:**
Basic language skills, mathematical abilities, and common sense reasoning are necessary for this role.

**Physical Demands:**
The job may require standing, using hands, reaching, climbing, balancing, stooping, kneeling, or crawling. Regularly lifting and moving up to 20 pounds may be necessary.

**Work Environment:**
Moderate noise levels can be expected in the work environment, with possible exposure to outdoor conditions.