What are the responsibilities and job description for the Front Desk Agent (AM Shift) - Unicoi State Park & Lodge position at Unicoi State Park & Lodge?
**Job Summary:** AM SHIFT
The Front Desk Agent at Unicoi State Park & Lodge is responsible for assisting guests with check-in and check-out procedures, cashiering, handling phone calls, and addressing special guest requests in line with established policies and procedures.
**Responsibilities:**
- Manage guest registration and room assignments, accommodating special requests whenever possible.
- Understand and follow hotel credit and check cashing policies.
- Demonstrate knowledge of hotel property, staff, services, and operating hours.
- Efficiently handle guest check-ins and check-outs in a friendly and professional manner.
- Develop a good understanding of room locations, types, and strategies for selling rooms.
- Follow cash handling procedures and hotel rates policies.
- Handle reservations, including same-day bookings, cancellations, and walk-in procedures.
- Adhere to Lodge policies, grooming standards, safety rules, and procedures.
- Maintain positive working relationships with colleagues to ensure a harmonious work environment.
- Be flexible with work schedules to accommodate the Lodge's 24/7 operation.
- Fulfill reasonable requests from management as needed.
**Qualifications:**
- Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or a suitable combination of education and experience.
- Ability to read and understand instructions, as well as communicate effectively with guests and colleagues.
- Proficiency in basic math skills, including calculations and interpreting data.
- Strong reasoning abilities to solve problems effectively.
- Working knowledge of computer systems and point of sale operations.
**Other Skills and Abilities:**
- Ability to perform all duties efficiently according to company policies.
- Maintain positive working relationships with colleagues.
- Willingness to adjust work schedules to meet business demands.
- Capability to fulfill reasonable requests from management.
