What are the responsibilities and job description for the IAM Support Consultant position at UNICOM Technologies Inc?
Job title: IAM Support consultant
Location: Chicago, IL onsite
Job Requirements:
• Point of Contact for all IAM support inquiries and escalations
• Manage a ticket queue by prioritizing, assigning, and following up according to established SLO's
• Subject matter expert for all IAM policy, process, procedure, and technology
• Facilitate and ensure timely completion of the Bank's Quarterly Attestation process, and other required periodic processes
• Handle access provisioning and de-provisioning tasks as assigned, adhering to established deadlines
• Conduct tasks related to all layers of the account management lifecycle
• Create and manage Roles needed to support the onboarding of new applications by the Bank
• Assist with efforts to modernize and mature the Bank's access management program and practices
• Act as IAM liaison by building relationships and collaborating with key IAM stakeholders across the organization
• Conduct ongoing training and outreach sessions with IAM team members, end users, role owners, and stakeholders
• Identify and drive process improvements, self-service, and automation opportunities
• Collborate with the IAM Development and Project team to identify defects, bugs, or enhancements to the IAM platform
• Facilitate and coordinate UAT and validation activities for IAM and other related deployments and changes
• Create, update, and maintain documentation of IAM procedures and processes
