What are the responsibilities and job description for the Service Desk 2 /SD2 position at UNICON International?
We are currently accepting resumes for a Service Desk 2 /SD2 position in Toledo, OH.
This position is Onsite.
Benefits offered: Medical, Vision, Dental, 401 K
The Selected Candidate Will Perform The Following Duties
Service Desk 2, Support Staff II . Please submit candidates ready to work in-office in downtown Toledo, Ohio for 40 hours a week.
Work in Office. Computers and other supplies will be provided. Parking/expenses are not provided.
Show of Work for Support Staff
Under general supervision, maintains & updates the regional office case processing database.
Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
Assists with preparing & submitting cases to the client.
Prints labels, creates & compiles reports, & prepares case folders for investigations.
Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
Prepares outgoing mail.
Proofs copy & makes corrections.
Performs other related duties as assigned.
UNICON International, Inc. is an Equal Opportunity Employer.
If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today!
This position is Onsite.
Benefits offered: Medical, Vision, Dental, 401 K
The Selected Candidate Will Perform The Following Duties
Service Desk 2, Support Staff II . Please submit candidates ready to work in-office in downtown Toledo, Ohio for 40 hours a week.
Work in Office. Computers and other supplies will be provided. Parking/expenses are not provided.
Show of Work for Support Staff
Under general supervision, maintains & updates the regional office case processing database.
Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
Assists with preparing & submitting cases to the client.
Prints labels, creates & compiles reports, & prepares case folders for investigations.
Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
Prepares outgoing mail.
Proofs copy & makes corrections.
Performs other related duties as assigned.
UNICON International, Inc. is an Equal Opportunity Employer.
If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today!
