Office Assistant

UNIcycle Business Consulting is an offsite HR Department for small businesses and organizations. We are hiring for this role for our client, Birch Community Services.

Job Description Birch Community Services (BCS) is seeking a highly organized, detail-oriented, and proactive Office Assistant to join our team. This pivotal part-time role will contribute to the smooth operations of our mission-driven organization by managing key administrative tasks, maintaining accurate records, and fostering effective communication across teams. The ideal candidate thrives in a fast-paced, collaborative environment, demonstrates strong emotional intelligence, and embodies BCS’s core values of accountability, empathy, and grace.

Schedule: Monday - Wednesday - Friday 12p-7p

Key Responsibilities:

• Process and post dues and payments with accuracy and efficiency.
• Follow up on and reconcile missed commitments to ensure timely resolution.
• Conduct new shopper orientations to onboard participants effectively.
• Respond to routine email inquiries using approved templates.
• Reconcile volunteer hours to maintain accurate records.
• Serve as phone support during meetings or when the office is short-staffed.
• Successfully liaison with participants while confidently and respectfully enforcing organizational policies and procedures, ensuring boundaries are maintained while upholding the organization's standards and values.

Required Skills and Competencies:

• Ability to Work with Diverse Populations demonstrating empathy, cultural competence, and the ability to build positive relationships with people from all walks of life. A commitment to treating everyone with dignity and respect is essential.
• Ability to learn quickly and adapt in a fast paced environment with varying tasks and responsibilities.
• Commitment to Excellence and Attention to Detail taking pride in producing high-quality, error-free work. This role requires strong attention to detail and a commitment to excellence, as our organization strives to maintain the highest standards in everything we do. If you enjoy meticulous work and find satisfaction in delivering accurate and precise results, we’d love to have you on our team.
• Proactive problem-solving skills with a solutions-oriented mindset.
• Strong interpersonal skills, with the ability to address accountability discussions with integrity and empathy.
• Excellent inter-team communication and collaboration abilities.
• Strong organizational skills, including accurate time-tracking and project management.
• High emotional intelligence and the ability to remain calm and composed in a busy, bullpen-style work environment.
• Proven ability to coordinate cross-team deliverables with clarity and efficiency.
• Ability to see the big picture while dealing with the details.

Preferred Skills:

• Experience with Salesforce or other CRM systems is a plus.
• Aptitude for quickly learning new programs and software.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Cultural Fit:

• Embodies the organization’s cultural values, including grace, empathy, and accountability
• Thrives in a fast-paced, dynamic work environment
• Demonstrates adaptability, resilience, and strong emotional intelligence in a fast-paced setting.
• The ideal candidate is proactive, resourceful, and capable of taking ownership of their responsibilities while maintaining a high level of accountability and professionalism.

Benefits:

• Accrued Paid Time Off
• Accrued Sick Leave
• Paid Holidays
• Additional Perks: $1,000 Birch Bucks for employee auctions, participation in the BCS grocery program (valued at $15,000 annually), Yearly bonus, Costco membership

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 21 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Evening shift
• No weekends

Ability to Commute:

• Portland, OR 97230 (Required)

Work Location: In person

Salary : $15,000