What are the responsibilities and job description for the Customer Support Specialist - Airline Industry position at Unifi?
Job Description
We're seeking a Customer Support Specialist for our airline industry team at Unifi.
This role involves working in a fast-paced airport environment, providing top-notch customer service to passengers.
Responsibilities
- Assist passengers with baggage pick-up, resolving issues with delayed or lost items.
- Utilize computer software to track and catalog luggage, ensuring accurate and efficient processing.
- Handle customer interactions with professionalism, poise, and courtesy.
- Perform other related duties as assigned, utilizing your skills and experience to drive results.
- Meet performance expectations, adhering to high standards of quality and customer satisfaction.
Qualifications
- Must be a local resident, with a valid driver's license.
- High School diploma or GED required, with a strong emphasis on communication and interpersonal skills.
- Ability to pass a pre-employment drug screen and up to a 10-year background check.
- Must be at least 18 years old, with authorization to work in the United States.
- Must complete ramp and SIDA training to obtain airport authority identification security.
