What are the responsibilities and job description for the Provider Services Specialist - Memphis, TN position at Unified Health Services LLC?
Description
Job Grade: 3
Purpose of job:
- To put back into processing all assigned invoices needing client support and/or assistance.
- To notify clients of what support and/or assistance is needed so processing of invoices can resume.
- Manage daily activities as directed to meet and/or exceed performance targets
Main Duties:
- Prepare, review, and distribute reports for clients notifying them of where their support and/or assistance is needed.
- Process responses from clients accordingly.
- Develop solid working relationships with clients.
- Speak with clients as needed to escalate and resolve issues.
- Speak with clients to provide education or clarification on processes or reports, and answer questions.
- Develop and maintain a solid working knowledge of client systems, processes, and practices.
- Update UHS applications and systems as needed and directed to document activities.
- Communicate and cooperate with other UHS staff as needed to accomplish duties.
- Provide feedback to company on methods to enhance service delivery and job function.
- Complete assigned duties and tasks and to meet job objectives, goals, and targets.
- Develop and maintain a solid working knowledge of company processes, practices, and product's.
- Train others as directed.
- Other duties assigned.
Requirements
Required Qualifications, Skills, Knowledge:
- High School Diploma required; Bachelor's degree preferred.
- Ability to build trust and relationships over the phone.
- Agile and critical thinker with ability to forward think and problem solve.
- Basic computer skills and proficient with Microsoft Office applications.
- Knowledge of the worker's compensation payor system and claims processing methods.
- Knows when to escalate a critical issue.
- Carefully reviews and checks the accuracy of information.
- "Can-do" attitude.
- Ability to manage multiple projects simultaneously.
- Strong customer service skills; ability to respond in a prompt, efficient, and professional manner.
- Controls his/her response when criticized or falsely accused by a client.
- Ability to learn and apply knowledge of new programs and procedures quickly.
