What are the responsibilities and job description for the Senior Customer Success Manager position at Unify GTM?
About Unify
Unify was founded January 17th, 2023 by Austin Hughes (former Ramp) and Connor Heggie (former Scale AI). Prior to Unify, Austin led Ramp's growth product team focused on new customer acquisition, and Connor was a machine learning research engineer at Scale. Other members of the founding team come from companies like Airbnb, Spotify, and LinkedIn.
Our mission is to build the first system-of-action for go-to-market teams, starting with an end to end platform powering warm outbound. Today, outbound sales is dominated by cold, mass outreach that floods people's inboxes and converts to deals at a tiny rate. We're building a platform to power warm outbound, allowing go-to-market teams to get in touch with the right people at the exact time they're looking for a solution.
We've grown revenue 39x year-over-year, and are already serving customers like Lattice, Airbyte, and OpenPhone (see here for case study). We're a high energy team and we've raised $19M from Thrive, Emergence, OpenAI and others. Come join us in changing how go-to-market works.About the Role
As Senior Customer Success Manager, your job will be to help our customers see massive value from Unify. You will activate core accounts, understand their most important pain points, actively partner to solve them, and ensure customers understand their Unify ROI. This person will become a deep expert in our product, develop high conviction growth strategies and build multi-threaded relationships across brand-name customers.What You'll Do
- Be the Face of Unify for Critical Customers : You will build multi-threaded relationships at each customer, understanding how organizations work, who the decision-makers are and what each constituents need. Proactivity, energy, empathy are critical.
- Single-Threaded Ownership of Customer Success : You combine deep understanding of customer pain points and deep product knowledge to develop action plans to drive ROIs as high as possible for our customers. This begins at Activation and continues through the entire customer lifecycle.
- Develop Strong Growth Product Intuition : You will develop strong intuition and conviction around how to use Unify to drive outbound growth strategies. You become a go-to advisor for our customers as they look to optimize and scale their growth efforts.
- Stand Up Our Success Playbook : Help us develop an A Success motion, and then help us codify it in product, process and leadership.
- Be the Front Line for Product Feedback : Collaborate with the product and engineering teams to influence the roadmap, championing customer feedback, and advocating for innovative solutions.
What You'll Need
5 years in customer success or account management in a SaaS or technical product environment. Bonus points (and exceptions) for experience in Growth roles.
Advanced proficiency in Salesforce
Ability to drive strategic initiatives, mentor team members, and influence cross-functional stakeholders.
Passionate about delivering value and exceptional experiences to customers.
Additional Information
The salary range for this role is $160,000 - $175,000 (based on experience), with a target equity package and comprehensive benefits, including medical, dental, vision, and 401(k) options. This position is onsite in either San Francisco, CA, or New York City, NY, offering the invaluable opportunity to work closely with a talented team in a dynamic, high-energy environment. Being in-person enables real-time collaboration, fosters creative problem-solving, and strengthens the connections that drive innovation and impact. You'll be at the center of our fast-paced operations, contributing to a culture that values engagement, growth, and teamwork.
Salary : $160,000 - $175,000