What are the responsibilities and job description for the Customer Care Representatives position at UnifyCX?
UnifyCX is growing and we’re looking for a Customer Care Representative to join our motivated and ambitious team in San Antonio, TX.
Pay And Perks
Hours of Operation: This program is from 7 am to 7 pm Monday through Friday, and schedules will fall between these hours.
Week of WOW (Onboarding): Wednesday to Friday—3 days (9:00 AM–5:30 PM CST)
Classroom Training Hours: Monday to Friday (9:00 AM–5:30 PM CST)
Classroom Training duration: 2 weeks
Production Training Hours: Monday to Friday (9:00 AM–5:30 PM CST)
Production Training duration: 2 to 4 weeks
After training all agents begin their assigned production schedule.
Current Schedule: Monday to Thursday (10:30 AM–7:00 PM CST) and Friday (9:30 AM–6:00 PM CST)
Location: Project CoWork Building, 11103 West Ave, San Antonio 78213.
Who are you?
UnifyCX is a Global company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
Our motto is “Putting People First” we truly value our employees, customers, and communities. Our focus goes beyond simply filling positions; we invest in our employees' long-term career growth. Our dedication to exceeding expectations has led to longstanding partnerships with clients, some of whom have been with us for decades. While others may speak of creating a supportive environment, we actively demonstrate it through our actions and approach.
UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.
Pay And Perks
- Base Pay: $18.00 per hour
- Up to $60 monthly transportation bonus based on attendance.
- $500 retention bonus after 6 months of employment.
Hours of Operation: This program is from 7 am to 7 pm Monday through Friday, and schedules will fall between these hours.
Week of WOW (Onboarding): Wednesday to Friday—3 days (9:00 AM–5:30 PM CST)
Classroom Training Hours: Monday to Friday (9:00 AM–5:30 PM CST)
Classroom Training duration: 2 weeks
Production Training Hours: Monday to Friday (9:00 AM–5:30 PM CST)
Production Training duration: 2 to 4 weeks
After training all agents begin their assigned production schedule.
Current Schedule: Monday to Thursday (10:30 AM–7:00 PM CST) and Friday (9:30 AM–6:00 PM CST)
Location: Project CoWork Building, 11103 West Ave, San Antonio 78213.
Who are you?
- Minimum 6 months Insurance experience or 6 months customer service experience, preferably in a professional or call-center environment.
- Ability to demonstrate internet-based, multi-screen computer navigation with ease.
- Commitment to Reliability.
- Strong Customer engagement skills.
- Basic understanding of the Insurance Industry. *Understanding of *Jewelry / Asset type of insurance is a plus.
- Technical troubleshooting experience preferred but not required.
- Comfortable handling customer support inquiries and customer support complaints.
- Comfortable with utilizing various methods of communication (email, chat, phone).
- Strong multi-tasking skills.
- Process incoming and outgoing focused phone calls to collect information, investigate issues, or diagnose and troubleshoot problems.
- Research and resolve issues, within the scope of responsibility.
- Obtain, enter, and verify customer information in designated systems.
- Document customer notes with clear, concise explanations in a timely, and accurate manner, navigating systems while on the phone and documenting as much of the conversation in real-time as possible.
- Maintain established quality, calls/interactions per hour, and response time metrics, while supporting overall goals and objectives.
- Maintain excellent product knowledge, stay informed with training updates and email updates.
- Follow proper escalation pathways determined by each program and situations.
- Optimize each contact with a customer by outlining opportunities and benefits of pursuing relationship with assigned client.
- Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations.
- Maintain strict confidentiality of information provided by customer or data accessed within assigned systems.
- Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
UnifyCX is a Global company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
Our motto is “Putting People First” we truly value our employees, customers, and communities. Our focus goes beyond simply filling positions; we invest in our employees' long-term career growth. Our dedication to exceeding expectations has led to longstanding partnerships with clients, some of whom have been with us for decades. While others may speak of creating a supportive environment, we actively demonstrate it through our actions and approach.
UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.
Salary : $18
