What are the responsibilities and job description for the Call Center Customer Service Agent position at Unilux Brand?
Description
Job Description:
Unilux Brand We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this position, you will be the first point of contact for our valued customers, providing them with top-notch service and support. Your primary role will involve handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Location: Jersey City, NJ
Company: Unilux Brand
Company: Unilux Brand
Job Description:
Unilux Brand We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this position, you will be the first point of contact for our valued customers, providing them with top-notch service and support. Your primary role will involve handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues efficiently using available resources.
- Document customer interactions and maintain accurate records in the system.
- Process customer orders and manage service requests effectively.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the solution provided.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate degree or higher preferred.
- Proven experience in a customer service or call center role is an advantage.
- Excellent verbal communication skills and a friendly demeanor.
- Ability to listen actively and demonstrate empathy toward customers.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using computer systems and CRM software.
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
