Tax Customer Support Technician

General Statement

The Tax Customer Support Technician, under general supervision, performs clerical and public contact work in the Tax Collector's Office. Employee will assist customers by telephone and in person. They will provide general information and appropriate documents to individuals making request for such information; direct calls and inquiries to appropriate personnel or department. Work involves sorting checks and receipts from opened mail into batches for posting payments by type of account in computer. Post payments from walk-in customers. Balances cash drawer against daily receipts in preparation for daily deposit. In addition to tax payments, the employee will be responsible for posting water and sewer payments. Provides general information to the public on tax laws and policies, assisting in maintaining accurate records of delinquent taxes, and performing general clerical duties within the Tax Collector's Office. Employee assist with research and identifies delinquent taxpayers by place of employment, financial institution, and other criteria in order to assist with delinquent collections. Employee is responsible for considerable data entry in computerized files. Employee must exercise initiative and independent judgment in performing assigned tasks and ensuring accurate records. Employee must exercise tact, courtesy and firmness in frequent contact with the general public.

Essential Functions

Opens mail and processes payments for taxes, water & sewer, solid waste and miscellaneous utility billing collected in person at the counter or by mail, lockbox, drop box or escheats; Posts payments with accurate entry and records totals daily.

Answers telephone, greets customers; assists taxpayers, receives inquiries and provides information based on knowledge of State tax laws and procedures, or refers inquiries to appropriate personnel.

Processes payments received over the counter. Issues receipts or appropriate documentation. Balances cash drawer, checks, receipts and record totals to aid in daily deposit.

Performs research to obtain information pertaining to delinquent accounts; works with the collection of delinquent taxes, water or sewer accounts by means of letters, statements, and garnishments; verifies employment status of delinquent taxpayers; contacts banks regarding account information to be used for garnishments.

Prepares tax accounts statements, which include lengthy, variable computations for current and projected balances with compound interest and additional charges. Prepares correspondence such as collection letters, and overpayment letters.

Assists customers in accurately completing Tax Office forms, including but not limited to: Personal Property Listing, Use Value application, Elderly/Disability Exclusion application, Appeal.

Processes tax refunds and releases on motor vehicle taxes. Verifies information with individual taxpayers and completion of documentation as necessary.

Mail back receipts and balance due statements.

Issues mobile home permits after taxpayer had paid or prepaid the property tax, prints applications and brochures, provides various copies of information such as tax maps, property record cards or other related tax office forms.

Performs clerical and other work as needed.

Generates garnishment or bank attachment release letter to be mailed and/or faxes when taxpayer has paid off their balance due.

Performs other related duties as assigned.

Qualifications

Education and Experience:
High School Diploma or an acceptable equivalency diploma (GED), supplemented by special training in cash handling , data entry, clerical and customer service work, and two (2) years of experience; or equivalent combination of education and experience.

Licenses or Certifications:
Must have a valid driver's license and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

Supplemental Information

INSURANCE PROGRAMS

HEALTH INSURANCE

All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Health Reimbursement Account Preventative Care Coverage Prescription Coverage Vision Coverage

DENTAL INSURANCE

All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.

LIFE INSURANCE

Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage is available for purchase through payroll deduction for the employee and eligible dependents.

FINANCIAL PROGRAMS

RETIREMENT

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 DEFERRED COMPENSATION

The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

FLEXIBLE SPENDING ACCOUNTS

Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.

Health Care Spending Account - Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.

Dependent Care Spending Account - Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.

DIRECT DEPOSIT

Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

CREDIT UNION

Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as: spouse, children, stepchildren, brothers, sisters and parents can all become members.

TRUIST
No Overdraft Fees
$100 Negative Balance Buffer
Online and Mobile Banking with Bill Pay

LEAVE PROGRAMS

VACATION LEAVE

Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.

SICK LEAVE

For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

SICK LEAVE TRANSFER FROM OTHER AGENCIES

Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.

HOLIDAYS

There are 12 County recognized holidays per year with 1 floating holiday available.

MILITARY LEAVE

Annual Training - 10 paid workdays granted.

Active Duty - 20 paid workdays granted.

CIVIL LEAVE

Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

FAMILY & MEDICAL LEAVE ACT

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.

PAID PARENTAL LEAVE

Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.

ADMINISTRATIVE LEAVE

Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.

VOLUNTEER TIME OFF

Volunteer Time Off will provide employes with 16 hours of paid time per calender year to volunteer at approved Union County community partner agencies.


OTHER PROGRAMS

EMPLOYEE ASSISTANCE PROGRAM

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

AQUATIC AND FITNESS CENTER

We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.

NATIONAL COLLEGE SAVINGS PROGRAM

The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions.