Tax Customer Support Technician

The Tax Customer Support Technician, under general supervision, performs clerical and public contact work in the Tax Collector's Office. Employee will assist customers by telephone and in person. They will provide general information and appropriate documents to individuals making request for such information; direct calls and inquiries to appropriate personnel or department. Work involves sorting checks and receipts from opened mail into batches for posting payments by type of account in computer.  Post payments from walk-in customers. Balances cash drawer against daily receipts in preparation for daily deposit. In addition to tax payments, the employee will be responsible for posting water and sewer payments.  Provides general information to the public on tax laws and policies, assisting in maintaining accurate records of delinquent taxes, and performing general clerical duties within the Tax Collector's Office.  Employee assist with research and identifies delinquent taxpayers by place of employment, financial institution, and other criteria in order to assist with delinquent collections. Employee is responsible for considerable data entry in computerized files. Employee must exercise initiative and independent judgment in performing assigned tasks and ensuring accurate records. Employee must exercise tact, courtesy and firmness in frequent contact with the general public.Opens mail and processes payments for taxes, water & sewer, solid waste and miscellaneous utility billing collected in person at the counter or by mail, lockbox, drop box or escheats; Posts payments with accurate entry and records totals daily.
  
Answers telephone, greets customers; assists taxpayers, receives inquiries and provides information based on knowledge of State tax laws and procedures, or refers inquiries to appropriate personnel.
  
Processes payments received over the counter. Issues receipts or appropriate documentation. Balances cash drawer, checks, receipts and record totals to aid in daily deposit.
  
Performs research to obtain information pertaining to delinquent accounts; works with the collection of delinquent taxes, water or sewer accounts  by means of letters, statements, and garnishments; verifies employment status of delinquent taxpayers; contacts banks regarding account information to be used for garnishments.
  
Prepares tax accounts statements, which include lengthy, variable computations for current and projected balances with compound interest and additional charges. Prepares correspondence such as collection letters, and overpayment letters.
 
Assists customers in accurately completing Tax Office forms, including but not limited to: Personal Property Listing, Use Value application, Elderly/Disability Exclusion application, Appeal.

Processes tax refunds and releases on motor vehicle taxes. Verifies information with individual taxpayers and completion of documentation as necessary.
  
Mail back receipts and balance due statements.
  
Issues mobile home permits after taxpayer had paid or prepaid the property tax, prints applications and brochures, provides various copies of information such as tax maps, property record cards or other related tax office forms. 

Performs clerical and other work as needed.
  
Generates garnishment or bank attachment release letter to be mailed and/or faxes when taxpayer has paid off their balance due.
 
Performs other related duties as assigned.

Education and Experience:
High School Diploma or an acceptable equivalency diploma (GED), supplemented by special training in cash handling,  data entry, clerical and customer service work, and one (1) year of experience; or equivalent combination of education and experience.
 
Licenses or Certifications:
 Must have a valid driver's license and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
 

PREFERRED QUALIFICATIONS

Education and Experience:
High School Diploma or an acceptable equivalency diploma (GED), supplemented by special training in cash handling , data entry, clerical and customer service work, and two (2) years of experience; or equivalent combination of education and experience.
 
Licenses or Certifications:
 Must have a valid driver's license and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
 
 

PHYSICAL DEMANDS

Must be physically able to operate a variety of automated office equipment including computers, copiers, printers, facsimile machines, calculators, etc. Must be able to exert up to 30 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry push, pull, or otherwise move objects. Sedentary work involves sitting some of the time, but may involve walking or standing for long periods of time.

WORK ENVIRONMENT

Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

Salary : $36,421 - $54,631