Investigator/Veterans Service Officers (VSO)

Our Veterans Services office is growing and we are looking for a dedicated and compassionate Investigator/Veterans Service Officer (VSO)  to join our team! Our agency is committed to serving the U.S. Armed Forces of the United States, veterans, and their families. Under the direction of the Executive Director, the Investigator/VSO investigates applications for assistance to determine eligibility for federal and local benefits and services; provides assistance and counseling to veterans and their families in obtaining benefits; and performs related duties as assigned. Team members provide exceptional customer service, ensuring that all potential clients feel heard, respected, and valued from their very first interaction with our agency. 

If you meet the requirements below, and have a desire and passion for serving those who have served, we invite you to apply today!

Completion of secondary education and courses in computer sciences, social work, or related fields, plus one (1) year of social services experience, or equivalent; possession of an Honorable Discharge (DD Form 214) from the U.S. Armed Forces or spouse/child of a veteran honorably discharged from the U.S. Armed Forces.

LICENSURE OR CERTIFICATION REQUIREMENTS:
Possession of a valid Ohio driver's license; must be and remain insurable under the county’s vehicle insurance policy; completion of “New” Veteran Service Officer School (ODVS); completion of eighteen (18) months or required period of time of Veteran Service Officer Training; possess accreditation from the Ohio Department of Veterans Services (ODVS); possess accreditation from military service organizations.
  
EQUIPMENT OPERATED:  The following are examples only and are not intended to be all inclusive:
Personal computer/laptop, scanner, calculator, copier, fax machine, and other modern office equipment; motor vehicle.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:
The employee:  is exposed to environmental conditions which may result in injury from fumes, odors, dusts, mists, gases, and/or poorly ventilated work areas (e.g., toner, correction fluid); has contact with potentially violent or emotionally distraught persons; has exposure to hazardous driving conditions.

Note:  In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered sedentary work.(1) Interviews veterans and/or dependents to obtain and provide information and determine eligibility for participation in Department of Veterans Affairs (VA) benefit programs and services (e.g., insurance, loan application, education benefits, pensions, compensation, financial assistance, etc.); reviews medical and service records (e.g., O.R.C. 5901 and U.S. Code, Title 38).

(2) Assists eligible veterans and/or relatives with the completion of applications and other documentation necessary to facilitate participation in VA and/or Union County benefit programs and services.

(3) Operates computer and scanner equipment to file VA claims; enters/retrieves data in veterans office programs; updates existing files.

(4) Attends all Ohio Department of Veterans Services (ODVS) and Federal (VA) required meetings and training events necessary to maintain proficiency to perform the essential functions of the position; attends all required schools, conferences, quarterly training events to maintain a current working knowledge of law changes, operational procedures, etc.; maintains certifications necessary to perform the essential functions of the position; maintains records.  

(5) Maintains records and prepares reports concerning open, closed, or referred VA claims for VSC review.

(6) Visits veterans and/or dependents in home, hospitals, and nursing homes; participates in other Outreach programs and activities.

(7) Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions; attends all state required training to maintain certifications necessary to perform the essential functions of the position.

(8) Demonstrates regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES:

(9) Performs other job-related (additional) duties as required by Executive Director and /or VSC.(*Indicates developed after employment)

Knowledge of:   computer science; Quicken software; veterans service laws and/or regulations; *agency policies and procedures; public relations; office practices and procedures; records management; human relations; case management; social services policies, programs, rules, and regulations.

Skill in:   computer operation.

Ability to:   interpret a variety of instructions in written, oral, picture, or schedule form; calculate fractions, decimals, and percentages; prepare accurate documentation; communicate effectively; understand a variety of written and/or verbal communications; gather, collate, and classify information; develop and maintain effective working relationships; travel to and gain access to work site.

POSITION NUMBERS AND CLASS TITLES OF POSITIONS DIRECTLY SUPERVISED:  

None.

Salary : $16 - $24