PATIENT ACCESS REGISTRAR - Union General Hospital - Full Time

Patient Access - Registrar

Position Summary

Under direct supervision of the Patient Access Director, the Registrar ensures timely and accurate registration of all patients, creates a positive impression and provides excellent customer service to all patients, family members, visitors, and employees. The Registrar performs all duties in a manner that promotes the team concept and reflects the goals and values of Union General Health System. Work requires significant attention to detail and the application of analytical/critical thinking skills. Incumbent must maintain professional communication with patients, family members, visitors and co-workers. This is a highly visible and responsible position within Union General Health System.

Principal Duties and Responsibilities

The following section contains representative examples of job duties that might be performed in positions allocated to this job class. Union General Health System is a dynamic organization, and the environment can be fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives as well as to tap into the skills and experience of its employees. Accordingly, employees may be asked to perform duties that are outside the specific work that is listed. It is not required that any position perform all duties listed, so long as the primary responsibilities are consistent with the work as described. Performance standards developed for incumbents allocated to this job class may also contain relevant job content information and are referenced hereto.

• Conduct patient interview to obtain and/or verify patient demographics, guarantor information, insurance benefit information and financial responsibility for new or established patients in accordance with Union General Hospital Patient Access Policy.
• Create a patient encounter in the ADT registration system in accordance with established policy and procedures for inpatient, ambulatory surgery, non-patient laboratory, radiology and/or other diagnostic ancillary tests/services.
• Verify and update patient’s insurance coverage, limitations and personal financial responsibilities.
• Ensure all monies due at time of service as notated in the patient account is collected in accordance with Union General Hospital policy.
• Ensure patients are apprised of advanced beneficiary notice, as appropriate and in accordance with Medicare Medical Review Policies.
• Verify that the all required data set for all orders is obtained prior to scheduling/registration.
• Analyze insurance information/reason for admission or encounter to determine pre-certification and/or pre-authorization requirements.
• Alert appropriate departments when pre-certs / authorizations are not received prior to services being rendered.
• Ensure all required documents are scanned: valid forms of ID, Insurance cards, and Physician Orders.
• Inform patients of Consent for Treatment, Patient Bill of Rights, Joint Privacy Practice, and other required admission forms at the point of service. Obtain all required patient signatures in accordance with department policy.
• Print face sheet and labels as appropriate
• Conduct daily reconciliation of cash collected / posted
• Provide cross coverage to other Patient Access locations as needed.
• Assist in other projects as required and as assigned by department leadership.
• Answer telephones and transfer calls to appropriate personnel and departments.
• Promote excellent customer service to internal and external customers
• Contact patients/providers offices as needed to verify/obtain data.
• Maintain productivity standards as outlined by leadership.
• Assist patients in getting to and from appointment locations.

Position Qualifications

Education

• High School Diploma or GED equivalent is required.

Experience

• One year experience in a healthcare environment is preferred
• Knowledge of medical terminology and abbreviations is preferred

Knowledge, Skills, Abilities

• Basic computer skills
• Ability to type at least 40 words per minute.
• Telephone skills
• Ability to effectively prioritize and execute tasks while under pressure; make decisions based on available information and within the scope of authority of the position; excellent customer service skills, including professional telephone interactions.
• Ability to regularly stand, walk, sit, talk, and hear. The employee is occasionally required to reach with hands and arms and push wheelchair passengers. May occasionally have to lift up to 20 pounds.
• Correctly interprets and follows instructions.
• Displays an ongoing commitment to learning and self-improvement and makes an effort to acquire new knowledge or skills for work.
• Excellent verbal and written business communication skills sufficient to clearly document issues and effectively communicate.
• Promote the mission, vision, and values of Union General Health System.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Represent the organization in a positive & professional manner.
• Ability to handle difficult situations involving patients, physicians, staff and others in a positive and professional manner.
• Comply with all organization policies and standards
• Consistently demonstrate the value of team concept.
• Understands and abides by OSHA, HIPAA and CLIA standards
• In-depth understanding of HIPAA regulations and proven ability to ensure confidentiality with respect to sensitive information