IT Help Desk

Unipac Shipping and Continental Agency is one of the largest and most reputable logistics providers in the world when it comes to ocean and air freight forwarding, customs brokerage, warehousing, and distribution services. We want team players who are passionate about building and maintaining relationships with customers and have a strong commitment to exceeding expectations. Join us and achieve your career goals in a collaborative and professional environment.

Job Duties (IT Help Desk):

• Act as initial point of contact for employees in resolving common computer, phone and copy machine issues.
• Manage and prioritize service requests.
• Setup, install and configure software and hardware components, updates, patches, etc. remotely and in-person.
• Adhere to company security and safety protocols.
• Assist IT Manager with maintenance of computer networks, personal computers, servers, and printers.
• Dispose of, or locate agencies who are able to properly dispose of, out-of-date equipment.

Required Experience (IT Help Desk):

Experience with freight forwarding or customs clearance software is a plus (e.g. CargoWise, FreightStream, etc.) Must also have excellent customer service skills; computer skills (including Microsoft Office 365, Outlook, MS Teams); written and oral communication; organizational skills; attendance; problem-solving; and attention to detail.

VoIP and Azure Active Directory experience is a plus.

Required Language (IT Help Desk):

Read, write, and speak English fluently. Bi-lingual in Mandarin, Vietnamese, Korean, or Japanese is a plus.

Benefits Package (IT Help Desk):

Medical, dental, vision and life insurance | 401(k) with employer match | Personal days, sick days, and vacation days | Annual Bonus | Complimentary yoga classes | Electric car charging stations

About the Company:

Established in 1987, Continental Agency is a full service customs brokerage. We currently have offices in California, Missouri, New York, China and the United Kingdom.

Job Type: Full-time

Pay: $19.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Work Location: In person

Salary : $19 - $32