What are the responsibilities and job description for the Warehouse Supervisor, Outbound position at UNIPART SERVICES AMERICA?

Job Description

Unipart Services America

Job title : Warehouse Supervisor

Work Location : Bolingbrook, IL

Division / Department : Operations

Reports to : Distribution Center Manager

Full-time

Exempt

Reasonable Accommodations Statement : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.

Essential Duties and Responsibilities :

The role of the Warehouse Supervisor is to oversee the efficient, safe and high-quality operation of the warehouse to ensure delivery of exceptional performance to Unipart’s customers and an engaging work environment for our associates.

Warehouse Supervisor will be expected to learn, fully understand, work within and lead “The Unipart Way” while adopting lean management principles and approach.

Responsibilities

Ensure Environmental, Health & Safety, and Security requirements are met by complying with Group policies and procedures and all relevant legal regulations (including CT-PAT requirements)
Maintain a safe, healthy & secure work environment by establishing, following and enforcing Unipart standards and procedures.
Knowledgeable in company policies and handbook to ensure compliance, holding all associates accountable
Supervise, organize, direct and train employees to deliver high quality services, leading by example and activity engaging employees in the warehouse to deliver all KPIs and levels of customer satisfaction, quality, delivery and cost, driving the operation toward customer excellence
Schedule and oversee warehouse team to meet volume demands and manage the flow and quality of the work to maximize efficiency and minimize overtime
Monitor and manage the departmental goals to deliver service improvement and efficiency
Ensure Customer Service requests are responded to and resolved with SLA requirements and through the proper channels
Prepare and lead daily and weekly team briefings utilizing the Communications Cell (Comm Cell), encouraging suggestions, identification of goals and achievement of objectives ensuring regular and effective two way communication.
Responsible for the daily, weekly and monthly operational reporting requirements such as End of Day Reporting, 15 minute sheets, etc.
Develop and implement action plans to rectify any off-target KPI and SLA performance, proving relevant and timely updates of progress to key stakeholders
Utilize visual management tools and ensure they are being used effectively to drive business decisions
Establish a positive working relationship with internal and external stakeholders
Oversee the recruitment, selection and onboarding of employees into the operations
Responsible for accurate time keeping records of staff on weekly basis, including ensuring Company policies are adhered to at all times.

Other

Maintain a professional and business like appearance at all times, ensuring promptness at meetings

Maintain confidentiality

Identify areas for personal development to improve performance in role and actively seek ways to improve

Other duties as may be assigned

Education and / or Work Experience Requirements :

Bachelor’s Degree or equivalent experience

3 years of previous supervisory experience

5 years of 3PL and / or Warehouse and Distribution experience

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Intermediate knowledge of Warehouse Management Systems (WMS)

Intermediate Microsoft Excel knowledge

Ability to take ownership and responsibility to achieve desired results and KPIs

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to deal with conflict and maintain a engaged and productive work environment ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to deal with conflict and maintain a engaged and productive work environment

Ability and willingness to be flexible with working hours to meet operating needs of the business

Physical Requirements :

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Ability to lift, climb, bend, twist, stoop for long periods of time

Ability to walk the entire floor for the length of shift and stand for long periods of time

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to wet and / or humid conditions, moving mechanical parts, toxic or caustic chemicals, extreme heat or cold. The noise level in the work environment is usually moderate.

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