What are the responsibilities and job description for the Warehouse Supervisor, Outbound position at UNIPART SERVICES AMERICA?
Job Description
Job Description
Unipart Services America
Job title : Warehouse Supervisor
Work Location : Bolingbrook, IL
Division / Department : Operations
Reports to : Distribution Center Manager
Full-time
Exempt
Reasonable Accommodations Statement : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.
Essential Duties and Responsibilities :
The role of the Warehouse Supervisor is to oversee the efficient, safe and high-quality operation of the warehouse to ensure delivery of exceptional performance to Unipart’s customers and an engaging work environment for our associates.
Warehouse Supervisor will be expected to learn, fully understand, work within and lead “The Unipart Way” while adopting lean management principles and approach.
Responsibilities
- Ensure Environmental, Health & Safety, and Security requirements are met by complying with Group policies and procedures and all relevant legal regulations (including CT-PAT requirements)
- Maintain a safe, healthy & secure work environment by establishing, following and enforcing Unipart standards and procedures.
- Knowledgeable in company policies and handbook to ensure compliance, holding all associates accountable
- Supervise, organize, direct and train employees to deliver high quality services, leading by example and activity engaging employees in the warehouse to deliver all KPIs and levels of customer satisfaction, quality, delivery and cost, driving the operation toward customer excellence
- Schedule and oversee warehouse team to meet volume demands and manage the flow and quality of the work to maximize efficiency and minimize overtime
- Monitor and manage the departmental goals to deliver service improvement and efficiency
- Ensure Customer Service requests are responded to and resolved with SLA requirements and through the proper channels
- Prepare and lead daily and weekly team briefings utilizing the Communications Cell (Comm Cell), encouraging suggestions, identification of goals and achievement of objectives ensuring regular and effective two way communication.
- Responsible for the daily, weekly and monthly operational reporting requirements such as End of Day Reporting, 15 minute sheets, etc.
- Develop and implement action plans to rectify any off-target KPI and SLA performance, proving relevant and timely updates of progress to key stakeholders
- Utilize visual management tools and ensure they are being used effectively to drive business decisions
- Establish a positive working relationship with internal and external stakeholders
- Oversee the recruitment, selection and onboarding of employees into the operations
- Responsible for accurate time keeping records of staff on weekly basis, including ensuring Company policies are adhered to at all times.
Other
Education and / or Work Experience Requirements :
Physical Requirements :
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to wet and / or humid conditions, moving mechanical parts, toxic or caustic chemicals, extreme heat or cold. The noise level in the work environment is usually moderate.