What are the responsibilities and job description for the Client Relationship Manager position at Unique Solutions?

Job Description

We are currently seeking a passionate and results-driven Client Relationship Manager to join our team and foster strong, lasting relationships with our clients.

Position Overview :

As a Client Relationship Manager, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. You will work closely with cross-functional teams to deliver tailored solutions, build strategic partnerships, and drive client satisfaction. This role requires excellent communication and interpersonal skills, as well as a strong understanding of our products / services and the ability to address client concerns effectively.

Key Responsibilities :

Develop and maintain strong relationships with clients, acting as their main point of contact for inquiries, support, and feedback.
Understand clients’ business needs and objectives to provide customized solutions and recommendations.
Collaborate with internal teams (sales, customer service, and technical support) to ensure seamless delivery of services and solutions.
Conduct regular check-ins and meetings with clients to assess satisfaction and address any potential issues or concerns.
Prepare and present reports on client account status, including performance metrics and opportunities for growth.
Identify upselling and cross-selling opportunities to enhance the value provided to clients and drive revenue growth.
Manage client onboarding processes to ensure a smooth transition and successful implementation of products / services.
Gather and analyze client feedback to inform product development and enhance service offerings.
Stay up-to-date with industry trends and best practices to provide clients with relevant insights and strategic advice.

Qualifications :

Bachelor’s degree in Business, Marketing, Communication, or a related field preferred.

2 years of experience in client relationship management, account management, or a similar role.

Strong interpersonal and communication skills, with the ability to build rapport and foster trust with clients.

Proven track record of managing client relationships and delivering exceptional customer service.

Excellent problem-solving skills, with the ability to adapt to changing client needs and expectations.

Ability to work independently and as part of a team, demonstrating initiative and professionalism.

Strong organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously.

What We Offer :

Competitive salary and performance-based bonuses.

Opportunities for professional development and continuous learning.

A dynamic and inclusive workplace culture committed to collaboration and innovation.

Employee recognition programs and team-building activities.

3jXt47SJ90

Apply for this job

Receive alerts for other Client Relationship Manager job openings

Client Relationship Manager

What are the responsibilities and job description for the Client Relationship Manager position at Unique Solutions?

What is the career path for a Client Relationship Manager?

Not the job you're looking for? Here are some other Client Relationship Manager jobs in the Rochester, NY area that may be a better fit.

We don't have any other Client Relationship Manager jobs in the Rochester, NY area right now.

AI Assistant is available now!