What are the responsibilities and job description for the Project Manager, Customer Engagement and Loyalty position at Unique Vacations, Inc.?
DO WHAT YOU LOVE!
Unique Vacations, Inc. -- an affiliate of the worldwide representative for Sandals Resorts and Beaches Resorts -- is seeking a forward-thinking Project Manager, Customer Engagement & Loyalty to join its remarkable Miami-based, in-house team.
WHO ARE WE?
Unique Vacations, Inc. is an affiliate of the worldwide representative of Sandals Resorts and Beaches Resorts. We provide exclusive, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which guests have come to adore for 40 years and counting for Sandals & Beaches Resorts.
You can learn more about the brands we represent by visiting www.sandals.com and www.beaches.com .
We are ever-dedicated to our customers, vendors, and our most precious commodity -- our TEAM! At Unique Vacations, Inc. we know our company is most powerful when everyone can make their mark. When you do what you love, you will be empowered to create the future that you want!
Apply, Create, Impact
If you’re ready to make an impact on one of the world’s most renowned hospitality brands, we invite you to apply for the Project Manager, Customer Engagement & Loyalty via our career portal: http://www.uvcareers.com/
Job Description
The Project Manager is responsible for the oversight and execution of marketing activities related to the Sandals loyalty member community and in support of the on-property loyalty & travel sales operation. The Project Manager is a pivotal position in driving the success of our loyalty program through effective planning, execution, and management of key initiatives. In this role, you will work closely with cross-functional teams to develop and implement strategies, campaigns, and projects that align with our business goals and resonate with our target audience.
Main responsibilities include the coordination and completion of projects, timelines and within scope. The individual will set deadlines, help assign responsibilities as well as monitor and summarize progress of projects. Additional responsibilities include, preparing presentations for upper management regarding status of an assigned project.
Job Roles And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications Include
Outlined below are the academic qualifications and length and type of experience deemed necessary by Unique Vacations Inc. in order to perform the role of Project Manager, Customer Engagement & Loyalty competently.
Education: Bachelor’s degree in Marketing, Communications, or a related field.
Experience: Minimum 3 years of experience in project management and customer loyalty with Salesforce / other CRM program experience, preferably within the hospitality industry.
Benefits
We offer a full benefits package including:
Once you visit one of the properties, you will not only experience the best of what the brand has to offer but you will get to see first-hand what makes us so passionate and most of all so “Unique”.
About Unique Vacations
Unique Vacations Inc. is an affiliate of the worldwide representative of Sandals and Beaches Resorts – exclusively providing, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which the guests have come to adore for 40 years and counting for Sandals and Beaches Resorts.
Designed for couples in love, Sandals Resorts boasts 18 Luxury Included resorts located on the Caribbean’s best beaches in Jamaica, Bahamas, Barbados, Antigua, Curaçao, St. Lucia, St. Vincent and Grenada. The family-friend resorts for everyone, Beaches Resorts offers three magnificent locations in Jamaica and Turks & Caicos.
We are headquartered in sunny South Florida – a hop, skip and a jump from the glorious Caribbean islands.
Learn more about the brands we represent at www.sandals.com and www.beaches.com .
Unique Vacations, Inc. -- an affiliate of the worldwide representative for Sandals Resorts and Beaches Resorts -- is seeking a forward-thinking Project Manager, Customer Engagement & Loyalty to join its remarkable Miami-based, in-house team.
WHO ARE WE?
Unique Vacations, Inc. is an affiliate of the worldwide representative of Sandals Resorts and Beaches Resorts. We provide exclusive, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which guests have come to adore for 40 years and counting for Sandals & Beaches Resorts.
You can learn more about the brands we represent by visiting www.sandals.com and www.beaches.com .
We are ever-dedicated to our customers, vendors, and our most precious commodity -- our TEAM! At Unique Vacations, Inc. we know our company is most powerful when everyone can make their mark. When you do what you love, you will be empowered to create the future that you want!
Apply, Create, Impact
If you’re ready to make an impact on one of the world’s most renowned hospitality brands, we invite you to apply for the Project Manager, Customer Engagement & Loyalty via our career portal: http://www.uvcareers.com/
Job Description
The Project Manager is responsible for the oversight and execution of marketing activities related to the Sandals loyalty member community and in support of the on-property loyalty & travel sales operation. The Project Manager is a pivotal position in driving the success of our loyalty program through effective planning, execution, and management of key initiatives. In this role, you will work closely with cross-functional teams to develop and implement strategies, campaigns, and projects that align with our business goals and resonate with our target audience.
Main responsibilities include the coordination and completion of projects, timelines and within scope. The individual will set deadlines, help assign responsibilities as well as monitor and summarize progress of projects. Additional responsibilities include, preparing presentations for upper management regarding status of an assigned project.
Job Roles And Responsibilities
- Manage day-to-day project details and executional requirements of the Sandals Select Rewards loyalty program and the on-property Loyalty & Travel sales operation.
- Manage the development and execution of specific marketing initiatives supporting the Loyalty & Travel onsite sales teams and improved member engagement.
- Manage the design, content, and production process for campaign specific marketing materials.
- Support and leverage an integrated communication process (email, text, social, direct mail etc.) to drive customer engagement and ensure all programs are executed in a timely manner.
- Support the development of member specific offers and campaigns for loyalty members based on resort demand generation or business goals.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility.
- Build and maintain solid partnerships with internal stakeholders to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and timelines.
- Using strategic planning and leadership skills to work effectively with internal and external teams to ensure deliverables fall within the applicable scope and timeline.
- Manage many internal stakeholders in a fast-paced environment by being able to set expectations and manager/department expectations.
- Contribute to the overall success of the customer engagement and loyalty department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications Include
- Must have project management skills and experience.
- Must have knowledge of database systems to be used for promotional offers, Salesforce or other CRM experience is a must.
- Must have experience with formal project management software.
- Must be proficient in MAC and PC; Word, Excel, PowerPoint and Outlook.
- Detail-oriented and highly organized with excellent follow-up and communication skills, verbal and written.
- Ability to thrive in a fast-paced environment and prioritize workload to meet deadlines, with little to no supervision.
- Ability to assist, collaborate, and support a range of teams/people, both effectively and efficiently.
- Ability to write reports, business correspondence, and presentations.
- Demonstrates strong problem solving ability and professional demeanor.
- Ability to work well under pressure and meet deadlines (at times with short notice).
- Must have budget management skills to monitor expenses and adjust strategies to stay within budgetary limits.
- Must have a marketing and communication background
- Must be able to travel internationally, with proper and up-to-date documentation. Travel frequency is 20% or more based on business needs.
Outlined below are the academic qualifications and length and type of experience deemed necessary by Unique Vacations Inc. in order to perform the role of Project Manager, Customer Engagement & Loyalty competently.
Education: Bachelor’s degree in Marketing, Communications, or a related field.
Experience: Minimum 3 years of experience in project management and customer loyalty with Salesforce / other CRM program experience, preferably within the hospitality industry.
Benefits
We offer a full benefits package including:
- Health
- Dental
- Vision
- Employer paid life insurance, STD, and LTD
- Sick days
- Vacation days
- 9 Holidays
- Tuition assistance
- Parental leave
- 401K plan with a company match
Once you visit one of the properties, you will not only experience the best of what the brand has to offer but you will get to see first-hand what makes us so passionate and most of all so “Unique”.
About Unique Vacations
Unique Vacations Inc. is an affiliate of the worldwide representative of Sandals and Beaches Resorts – exclusively providing, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which the guests have come to adore for 40 years and counting for Sandals and Beaches Resorts.
Designed for couples in love, Sandals Resorts boasts 18 Luxury Included resorts located on the Caribbean’s best beaches in Jamaica, Bahamas, Barbados, Antigua, Curaçao, St. Lucia, St. Vincent and Grenada. The family-friend resorts for everyone, Beaches Resorts offers three magnificent locations in Jamaica and Turks & Caicos.
We are headquartered in sunny South Florida – a hop, skip and a jump from the glorious Caribbean islands.
Learn more about the brands we represent at www.sandals.com and www.beaches.com .
