Billing Manager

Essential Duties and Responsibilities:

We are looking for a AR/Billing Manager to lead all aspects of customer invoicing for our Unis Fulfillment division. You will oversee billing operations end-to-end, ensure compliance with complex contract pricing, and serve as the key link between Finance, Operations, and Customer Service. This role also plays a crucial part in pricing validation and revenue integrity, ensuring that every service provided is accurately billed and optimized for margin protection.

· Manage and oversee the entire billing cycle: from service capture to invoice generation and dispute resolution

· Interpret and maintain customer-specific pricing models in line with contractual agreements

· Work with the Sales and Finance teams to establish, test, and update pricing rules in billing systems

· Partner with Fulfillment Operations to validate billable activities (storage, handling, pick/pack, VAS, etc.)

· Ensure timely, complete, and accurate invoice issuance based on customer billing cycles

· Investigate and resolve billing discrepancies with internal stakeholders or customers

· Monitor billing KPIs such as invoice timeliness, accuracy, and dispute resolution time

· Train and supervise billing team members, enforcing best practices and process discipline

· Identify and implement automation opportunities to reduce manual billing effort

· Analyze billing and usage data to detect revenue leakage and propose pricing improvements

· Support sales and finance in profitability analysis and customer rate review discussions

· Maintain audit-ready documentation and ensure billing compliance with internal controls

· Monitor AR aging, track past-due accounts, and initiate collection activities with internal teams or directly with customers

· Bachelor’s degree in Accounting, Finance, or Business Operation

· 8 years of billing experience, including pricing-related responsibilities

· 3 years in a leadership or supervisory role

· Deep knowledge of contract pricing logic and its application in high-volume billing environments

· Prior experience managing billing in logistics, warehousing, fulfillment, or B2B services

· Familiarity with ERP systems (e.g., NetSuite, SAP) and WMS/OMS data flows

· Strong Excel and data validation skills

· Excellent organizational and documentation skills with high attention to detail

· Strong interpersonal and communication skills to interface with operations, sales, and clients

· Self-driven, with a continuous improvement mindset and experience managing KPIs

· Prior experience in the logistics or supply chain industry preferred

DISCLAIMER: EQUAL EMPLOYMENT OPPORTUNITY POLICY

Unis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Unis complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Unis expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned. The scope of the job may change as necessitated by business demands.