What are the responsibilities and job description for the Administrative Operations Manager position at Unisys Corporation?

What success looks like in this role :

Job Description : The Administrative Operations (AO) Manager plans, direct and coordinates administrative services across Unisys. The AO manager will manage, coordinate and perform a diverse set of support tasks to insure the organization operates efficiently. The AO manager is accountable for providing supervision and leadership to a team of approximately 40 administrative support staff. This will include a variety of administrative and operational related projects and financial, business and situational analysis to recommend alternatives in order to contribute to the achievement of business objectives. The Administrative Operations Manager will establish administrative and operational processes and control standards, ensure they are followed, and that performance measurements are met. The AO manager strives to identify and implement improvements to administrative and operational processes and service delivery for the purpose of contributing to the effective and efficient operation of the business group.

Responsibilities :

Manages and supervises the day-to-day functions of an administrative team. Provides coaching and guidance to all direct reports with regular performance feedback in line with business unit policy and practice. Includes participating in the preparation of performance-based documentation and providing input in annual performance ratings.
Ensures the scheduling of sufficient and appropriate staff to cover the current and future workload and to ensure that each employee is effectively cross-trained in critical but relevant administrative / operational business functions across the unit. Ensures that business workflows are not interrupted when back up is required when absences occur or when / if staff assignments must be reallocated.
Establishes the team's overall objectives, through the creation of best practices, desk notes , policies and guidebooks.
Supports and monitors employee development with a view to close performance gaps, achieve goals and develop both individual and team capabilities.
Analyze data and prepare reports on the outcomes and efficiency of administrative and supportive services.
Plan, lead, and direct activities related to event management, complex travel itineraries, budgets and business analysis.
Collaborate with other managers and stakeholders to achieve organizational goals and objectives.
Chairs and sets agendas for regular team meetings, developing and monitoring both individual and collective objectives as they relate to the immediate support group and the overall functioning of the business.
Fosters a collaborative and inclusive culture maintaining high engagement, and strong focus on development.

You will be successful in this role if you have :

Knowledge

Undergraduate Degree in a related field. Other professional related training to keep skills current with office productivity software and to develop leadership capability.

Requires a minimum 5 years of experience in an administrative management role, working in a complex fast-paced environment, dealing with complex issues and managing conflicting priorities within scope of a similar role.

HR experience in recruiting, performance management, and training / coaching.

Solid project management skills required to coordinate and lead a variety of initiatives.

Seasoned broad business knowledge and specific understanding of the organizational unit, its functions and products and customer groups.

Understanding of the processes, policies and procedures required for supporting the business.

Good working knowledge of human resources policy.

Skills

Ability to work with limited direction to supervise and allocate work, and to make decisions within scope of accountability.

Ability to create a cohesive team, and to coach and lead a team of staff to achieve expected outcomes, while providing timely performance based feedback.

Ability to organize business information and develop it into cohesive, professional reports and presentations, with little guidance, and the ability to recognize and respond to business related issues within the scope of the material.

Extremely detail oriented and very well organized, and able to manage time and multi-task to accomplish a wide variety of tasks, and conflicting priorities.

Ability to deal with clients in a professional and courteous manner, and to develop and leverage professional working relationships.

Ability to employ and leverage knowledge of the organization and the supported business unit's uniqueness to carry out accountabilities.

Solid project management skills to coordinate and lead a variety of initiatives.

Experience with administrative tasks for purposes of teaching / coaching staff.

Expert level MS Outlook skills

Advanced PC skills (MS Office : Excel, Word, PowerPoint, Visio; Lotus; web browsers).

Exceptional communication skills, both written and verbal.

Ability to manage confidential materials in an appropriate manner.

Working conditions

Works in a comfortable office environment.

Requires sensitivity in dealing with complex and confidential matters.

Supports a highly demanding business group, with high level of pressure to produce outputs as a result of multiple demands and conflicting priorities.

Has limited exposure to risk or ill health however, high levels of stress may be experienced due to managing continuous multiple and conflicting priorities. May experience periods of high-level stress. Home internet access is requirement of this role.

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

MUST BE WILLING TO BE ONSITE 3 DAYS A WEEK IN BLUEBELL, PA OR SALT LAKE CITY, UT

MUST HAVE EXPERIENCE OVERSEEING A TEAM OF ADMINISTRATORS

LI-AC1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free : 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .

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