What are the responsibilities and job description for the IT Service Support Desk position at Unisys Corporation?
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: , , ,
What success looks like in this role:
- Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Assists end users in navigating the Mortgage submission process
- Identify errors in Mortgage submissions
- Understand the end to end process of Mortgage applications
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for internal and external customers for up to 3 service desks.
- This role has the possibility of being moved between those 3 desks at any time throughout the day.
- Escalates complex problems to higher level of expertise within organization.
- Monitor installed systems, identify problems, and take corrective action
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking.
You will be successful in this role if you have:
- 6 months of IT Service Desk experience
- Working knowledge of data and voice network concepts
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications
- Understanding of Active Directory to unlock and reset passwords.
- Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
- Ability to troubleshoot and resolve email issues, specifically MS Outlook.
- Must be US based
- Must be able to pass background screen and drug test
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
