Service Desk Customer Training Instructor

What success looks like in this role :

• The customer training instructor is responsible for planning, developing, organizing, and directing the training of associates and Unisys customers.
• The role creates the materials necessary to train users how to use software.
• The associate is ideally someone who has an instructional design background and therefore understands how to create materials that are effective in helping adults learn.
• Ability to approach the problems that the software solves in a way that makes sense to the users.
• Training materials range from slide decks to handouts for training sessions to self-study guides. The focus is on creating a situation where the user will find it easy to use the software.
• The trainer needs to find a way to communicate what the product does and how it does it. The trainer's role is often the role of the super user.
• The work with technical support and internal and client subject matter experts (SMEs) to ensure course materials provide current and relevant information.
• Establishes training requirements, standards and schedules.
• Instructs participants in both classroom and virtual environments.
• Analyzes training needs, prepares special courses and related manuals and acquires resources needed to carry out training programs.
• Keep materials up to date and reflective of any product or client changes.
• Keeps abreast of new and evolving research, methods, and techniques for training personnel to meet job requirements.
• Continually evaluates effectiveness of training and necessary improvements.

You will be successful in this role if you have :

LI-JV1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free : 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .