What are the responsibilities and job description for the Call Center Representative position at Unit Liner Company?
We are seeking a dedicated Call Center Representative to join the team at Unit Liner Company (ULC) in our pond and watergardening department. This role is essential in providing exceptional customer service, addressing inquiries, and ensuring customer satisfaction.
Responsibilities
- Assist customers via phone and email with merchandise selection, quotes, and purchases.
- Enter customer orders and submit them for fulfillment by the warehouse team.
- Follow up with customer to address questions or concerns in a timely manner.
- Provide new wholesale customers with necessary credit applications, tax documents, etc. and submit them to accounting.
- Maintain a positive attitude while handling challenging customer situations.
- Prepare literature and correspondence to send to customers.
- Assist with price and weight updates of aquatic products.
- Assist with annual inventory.
Requirements
- Minimum high school diploma or equivalent.
- At least 1 year of experience in customer service and/or sales.
- Strong verbal and written communication skills and an excellent phone presence.
- Ability to analyze information and provide effective solutions to customers.
- Basic mathematical and measurement conversion ability.
Physical Requirements
Must be able to lift and carry 20 lbs., speak, hear, stand, sit, climb stairs, and use fine motor skills to type. Must be able to sit for at least 1-2 hours at a time at a desk and work on a computer and use a telephone to communicate.
If you are passionate about providing excellent customer service and want to be part of the ULC team, we invite you to apply today!
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Ability to Commute:
- Shawnee, OK 74804 (Preferred)
Work Location: In person
Salary : $16 - $17