What are the responsibilities and job description for the HVAC Operations Coordinator position at United Air Temp?
Job Overview
United Air Temp is seeking an experienced Dispatcher to manage our HVAC, Plumbing, and Electrical technicians' team. The ideal candidate will have excellent communication skills, a strong understanding of HVAC, Plumbing, and Electrical services, and the ability to handle high-pressure situations easily.
Key Responsibilities:
- Schedule and dispatch HVAC technicians efficiently to service calls, installations, and maintenance jobs.
- Coordinate and prioritize service requests to ensure timely and effective service delivery.
- Communicate with customers to confirm appointments, provide updates, and address service-related inquiries.
- Monitor technicians' progress throughout the day, adjusting schedules as necessary.
- Maintain accurate records of service calls, technician assignments, and customer interactions.
- Ensure all dispatching activities comply with company policies and procedures.
