Analyst/Senior Analyst - Revenue Integrity

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Becoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline.

Key Responsibilities

The position will be responsible for leading United’s day to day functions for its ticket time limit and booking integrity programs. Working cross functionally, this position will drive the corporate consciousness regarding all revenue integrity issues ensuring awareness and endorsement of corrective actions/policies/enforcement at senior executive levels at United.

• Revenue Integrity:
• Perform ad-hoc research on suspected RI booking violations
• Function as an RI Business Expert in the ongoing development and maintenance of the Automated Flight Firming system
• Coordinate, along with Pricing, the communication of new Pricing fare restrictions (TTLs) to the RI group
• Perform recurring and ad-hoc SQL queries against Continental database systems
• Program the Automated Flight System with TTL codes and actions based on Pricing Fare Rules
• Work with Revenue Management and CRC analysts to identify and verify instances of inventory overrides and bring to appropriate managers for resolution
• Process and System Enhancement:
• Assigned to complex business systems projects working across business organization lines
• Responsibilities may include the development, testing, and implementation in support of the Revenue Integrity systems
• May represent users in working with outside vendors to develop and implement systems application projects
• Provide ongoing QA work to maintain RI system integrity
• Project Management:
• Coach Revenue Integrity analysts in areas such as problem discovery and resolution, process management & general flight firming procedures Track and communicate Revenue Integrity results and benefits to ensure broad awareness and support of revenue integrity efforts
• Assist with the training of new Revenue Integrity analysts
  
  

Please Note: Candidates may be considered for either the Analyst or Sr. Analyst level. Salary reflected is for the Sr. Analyst level. This is a Chicago-based, Hybrid role, with a 50-75% in office requirement.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or equivalent work experience
• Working knowledge of Brio, SQL, Microsoft Excel and Word/familiarity with Access preferred
• Excellent communication and interpersonal skills/willingness to learn new skills and take on new responsibilities
• Minimum three (3) years experience in Airline industry/Proficiency in other CRS systems preferred
• Ability to work independently with minimum supervision
• Solid understanding of Shares/Apollo reservation system and other airline GDS systems
• Strong analytical and interpersonal skills
• Good oral and communication skills
• Ability to multi-task & project-manage
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or 5 years of airline experience in Pricing & Revenue Management or Information Technology
• Has at least one (1) year of Business First Firming experience
  
  

The base pay range for this role is $79,800.00 to $108,790.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. WHQ00024939