What are the responsibilities and job description for the HR Transformation Lead - Sr. Manager (Hybrid) position at United Airlines?
Description
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!
Key Responsibilities :
The Transformation Lead Senior Manager is responsible for driving Human Resources process redesign, operating model changes, and service delivery model updates as part of the broader Human Capital Management transformation program. Working parallel to the Digital Technology & Payroll Delivery Leads, and leading the GPOs, Op Model and SDM Teams, the Transformation Lead focuses on reimagining how employees access and interact with HR services, ensuring alignment with organizational goals and leading a dedicated team to deliver these transformation initiatives.
- Strategic Leadership : Provide overall direction, vision, and guardrails for the development and delivery of the HR Operating Model, Service Delivery Model (SDM) and HR Processes. Oversee the design and build-out of service management frameworks and delivery approaches to improve employee experiences.
- Process engineering Program Execution : Provide strategic input to the coordination of activities and deliverables across the Process, Operating Model and Service Design workstreams. Engineer process change and harmonization to drive simplification, efficiency, and accuracy. Monitor progress, resolve escalations, and ensure alignment across initiatives, methods, policies, and labor agreements.
- Service Delivery Model Transformation : Drive the co-creation and refinement of Service Delivery frameworks, ensuring alignment with the new HR Operating Model. Provide critical input and feedback to validate and enhance service delivery designs.
- Collaboration and Integration : Align transformation efforts with other program workstreams to ensure cohesive outcomes. Serve as a key advisor to leadership, facilitating decision-making and ensuring organizational readiness for operational changes.
Qualifications
What’s needed to succeed (Minimum Qualifications) :
