Managing Director - Services Engineering

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities :

The Managing Director (MD) of Services Engineering is responsible for leading the line engineering, heavy maintenance engineering, tooling and component repair shop engineering teams to support United’s global fleet of aircraft. This role will be responsible for driving continuous improvements in base and line engineering to reduce aircraft out of service time, determining engineering solutions for out of service aircraft and aircraft in scheduled maintenance, as well as supporting our component repair shops. This MD will own the strategy for United’s Services Engineering teams, managing AOG support with the OEMs and proposing solutions for United’s fleet and business needs. This MD is expected to work cross-functionally across United Tech Ops for problem resolution and continuous improvements.

This function is a critical role within United’s Engineering & Reliabiltiy organization within United Technical Operations and the MD will be required to provide regular updates to senior leaders.

The MD can be based in IAH or CSC (Chicago). IAH is preferred.

• Performance driven – develop and maintain reliability and maintenance programs that appropriately balances safety, customer experience, mechanical defects, and economic concerns to prioritize areas of focus
• Establishes aggressive goals for performance improvement and achieves desired results
• Evaluates the ongoing analysis of non-routine findings, reliability data and the effectiveness of maintenance programs and provide recommendations for improvements as necessary
• Team development – fosters an environment that encourages learning; promotes a culture of innovation, agility, inclusion, and teamwork
• Provides overall leadership, oversight, and direction to the teams to ensure effective and efficient maintenance and reliability programs
• Lead by influence – guides and prioritizes the work performed by other departments within United Airlines including Maintenance, Planning, Supply Chain, Engineering, Digital Technology and others
• Collaborates with key suppliers to deliver practical, on-time solutions to United Airlines
• Strategic and tactical focus – responsible for resolving out of service aircraft and aircraft in base maintenance for United’s global fleet
• Develop action plans to address specific systems and / or specific aircraft within a fleet by identifying, investigating, and resolving problems that impact operational performance and providing feedback to the engineering and maintenance program teams for improvements based on the operational performance
• Compliance – ensures the organization meets or exceeds the relevant maintenance requirements, reliability programs and reporting requirements contained in United Airlines General Maintenance Manual, Title 14 of Code of Federal Regulations, and associated FAA guidance material

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!