What are the responsibilities and job description for the Senior Support Engineer - IT Executive Support position at United Airlines?
Description
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
The Senior Support Engineer - IT Executive Support is responsible for the evaluation, implementation, and ongoing support of various platforms as well as other hardware, operating systems, software, and systems, providing consultation and direct technical Executive level support in problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning. Duties will include system implementation, system maintenance/administration, and fix and diagnostics.
What’s needed to succeed (Minimum Qualifications):
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. WHQ00024775
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
The Senior Support Engineer - IT Executive Support is responsible for the evaluation, implementation, and ongoing support of various platforms as well as other hardware, operating systems, software, and systems, providing consultation and direct technical Executive level support in problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning. Duties will include system implementation, system maintenance/administration, and fix and diagnostics.
- Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. Analyze, design, and document platforms/systems to meet enterprise requirements.
- Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support.
- Coordinate activities with internal/external technology owners/service providers. Understand technical/business requirements captured from the business units.
- Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models. Monitor, lead, and tune platforms to ensure expected availability and performance levels are achieved.
- Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
- Install, customize, maintain, test, and fix operating systems and other systems software and hardware for executive support.
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree in IT, Business or related field or 4 years of relevant work experience
- 3 years of IT troubleshooting experience
- Strong discernment and the ability to prioritize tasks effectively.
- Excellent time management skills and the ability to work autonomously.
- A dedication to providing outstanding customer service and a positive user experience.
- Proficient in conveying information clearly and maintaining a professional image.
- Technical experience with Windows 10 or 11.
- Knowledge of Apple Software (iOS iPhone/iPad).
- Experience with Microsoft Office 365.
- Audio/Video content management experience.
- Knowledge and experience with LAN and WI-FI set up/troubleshooting.
- CompTIA A , Microsoft Certified IT Professional certifications.
- Previous experience with executive level IT support.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. WHQ00024775
Salary : $87,780 - $119,680
