What are the responsibilities and job description for the Supervisor - Inflight Services position at United Airlines?
Description
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilities
A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-layered. It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values. If you like a fast paced, 24 / 7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United.
- Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Recognize flight attendants for outstanding service, teamwork and performance
- Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as vital
- Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep our flight attendant team advised by sharing corporate initiatives and changes in policy or procedures
- Showcase the delivery of new Inflight products as determined by the Flight Experience team
- Ensure daily company goals, policy and procedure compliance are met
- Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
- Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
- Team oriented, with enthusiasm for people and delivering exceptional service
- Develop positive relationships with team members and other work groups to achieve our common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
- Share customer feedback and advance issues that may interfere with the crew’s ability to deliver the prescribed service
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
Required
Preferred
