What are the responsibilities and job description for the Supervisor - Inflight Services position at United Airlines?
Description
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilities
A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-layered. It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values. If you like a fast paced, 24 / 7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United.
Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
Recognize flight attendants for outstanding service, teamwork and performance
Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as vital
Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
Conduct investigations regarding performance, complaints, or other work-related issues
Keep our flight attendant team advised by sharing corporate initiatives and changes in policy or procedures
Showcase the delivery of new Inflight products as determined by the Flight Experience team
Ensure daily company goals, policy and procedure compliance are met
Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
Team oriented, with enthusiasm for people and delivering exceptional service
Develop positive relationships with team members and other work groups to achieve our common goals
Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
Share customer feedback and advance issues that may interfere with the crew’s ability to deliver the prescribed service
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
Required
Minimum 2 years equivalent or similar work experience
2 years leadership experience leading and influencing a team
Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
Positive demeanour and ability to adapt to constantly evolving work environment
Demonstrated conflict resolution and decision-making capability
Proven track record to work independently and in a team environment
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is a crucial function of the position
Willingness to comply with flight attendant tattoo guidelines. Tattoos are not permitted on the head, neck, or hands, including behind the ear
Ability to reach vertically at least 82 inches, without shoes on, in order to reach and operate all necessary equipment and machinery
Preferred
Bachelor’s degree
Inflight Service, travel industry, or hospitality leadership experience highly preferred
Experience supervising a unionized work group
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
The base pay range for this role is $64,885.00 to $88,440.00.
The base salary range / hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards.
You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Salary : $64,885 - $88,440
