What are the responsibilities and job description for the IT Support Technician position at UNITED ALLOY INC.?
ABOUT UNITED ALLOY
United Alloy is a preferred designer, manufacturer and powder coater of certified metal tanks, skids, frames, trailers, chassis, and related products crafted to world-class quality standards in strategic partnership with Fortune 500 OEM customers.UA products are proudly “Made in the USA”. In addition to being made in the USA, UA is also 9001 certified, and has been recognized as a WBENC woman/minority owned business.
CULTURE
United Alloy empowers and entrusts our employees to manage the responsibilities of both their work and home lives. We are an agile team that produces extraordinary results, setting the standard in safety, quality, productivity, and profitability. Employees act with a sense of ownership, take initiative to problem solve and is committed to the company’s mission, their team and themselves.
United Alloy is supportive and encouraging of our employees, we are able to help make their dreams become a reality. At UA, every employee matters to us. We want everyone to have their own success story in their personal and professional lives. It’s one way that makes us an actively engaged team, inspired to win together.
Be a part of an exciting growth initiative as we expand our operations with the opening of a new, state-of-the-art facility in Vandalia, OH. This is your chance to play a pivotal role in shaping the future of our organization and building a strong foundation for success.
SUMMARY
This position maintains and supports the day-to-day operation of all enterprise level systems to ensure stable operation of the network, software and hardware systems. Additionally, will work with support technician(s) to troubleshoot and diagnose end user computer troubles.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Installing, configuring, diagnosing, upgrading and maintaining all corporate hardware, software, phones, security cameras and equipment while ensuring its optimal performance
- Oversee the support and training of end-users and is performed in a timely manner with regards to all technology related issues by the IT Department
- Ensures that accurate records of maintenance, installation and licensing documentation are maintained
- Coordinate and arrange third-party assistance in a cost-effective manner
- Provides support to intranet and Internet maintenance and developments
- Insures the system is secure and the network is filtered
- Assist IT Systems Supervisor in defining, auditing, implementing and documenting the custom utilities and reports as requested and created by CSI Custom Solutions team.
- Maintain a reliable and functional IT Network including updated and maintained hardware and software to ensure optimal system performance.
- Perform all other duties as assigned
QUALIFICATIONS:
- High School Diploma and 1-year technical college formal prep minimum
- Must be knowledgeable in programming methodology, computer software, report generation methods, data communication and transaction based processing
- Ability to work independently and has exceptional problem solving skills
- Excellent interpersonal and analytical skills
- Must possess effective written, verbal and oral communication skills
- The ability to maintain confidentiality of sensitive information
- Available to assist during all hours of the day and occasional weekends. On-call availability essential part of supporting end user requirements
- 12 Expected Behaviors of Actively Engaged Person – 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Othe
