Administrative Assistant

Company Overview:

United Bags, Inc. is a 5th generation owned business, proudly serving since 1890 with a long-standing history as a leader in industrial bag and bulk packaging solutions. Over the decades, United Bags expanded its product range and market influence, becoming a trusted supplier across various industries. Today, United Bags is one of North America's largest bulk packaging distributors. The company offers a wide array of products, including FIBCs (bulk bags), woven polypropylene bags, paper bags, and custom packaging solutions. United Bags operates globally, with four U.S. distribution centers and the largest sales team in its industry. It emphasizes sustainability and community involvement through recycling initiatives and local engagement.

Position Overview:

The Administrative Assistant plays a pivotal role in ensuring the seamless operation of daily office functions. This position is responsible for providing comprehensive administrative support, optimizing efficiency, and maintaining organizational effectiveness. The ideal candidate possesses exceptional organizational skills, the ability to multitask in a fast-paced environment, and a proactive, solution-oriented mindset.

Key Responsibilities:

• Manage Communication Channels: Professionally handle incoming phone calls, emails, and other correspondence, ensuring timely responses and appropriate directions to relevant parties.
• Mail Handling & Distribution: Sort, distribute, and process incoming and outgoing mail to ensure efficient office communication and document management.
• Document Preparation & Reporting: Assist in the creation of reports, presentations, and essential business documents to support internal operations and decision-making.
• Office Supplies & Inventory Management: Monitor office supply levels, place orders as needed and ensure the efficient functioning of office resources.
• E-Commerce Administration: Oversee and maintain the company's online store, ensuring smooth operations and excellent customer experience.
• Transaction Processing: Process customer credit card payments accurately and securely in compliance with company policies.
• Sales Support & Lead Tracking: Conduct research on potential customer leads, track engagement metrics, and assist the sales team in follow-ups and data organization.
• Customer Data Management: Accurately enter and update customer information within the ERP system to maintain reliable records.
• General Administrative Support: Provide comprehensive administrative assistance to management and staff, facilitating workflow efficiency.
• Confidentiality & Data Security: Handle sensitive and confidential information with the utmost professionalism and discretion.
• Operational Support: Undertake additional administrative tasks as assigned to ensure the smooth functioning of office operations.

Qualifications and Skills

Education & Experience

• Associate or bachelor's degree preferred.
• Previous experience in an administrative or office support role is highly desirable.

Technical Proficiency

• Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with ERP systems, CRM software, or e-commerce platforms is a plus.

Key Skills & Attributes

• Exceptional organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proactive, detail-oriented, and problem-solving mindset.
• Professional demeanor with a strong customer service orientation.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, holiday pay.
• 401k and Profit sharing

How to Apply:

Please submit your resume and cover letter to jobs@unitedbags.com We look forward to having you join our industrial bag manufacturing team.

We are an Equal Opportunity Employer, and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.