Operations Assistant

The Operations Assistant will provide high-level support to Operations Supervisor and other leadership staff. Assistants must be willing to drive from property to property and may also be required to complete janitorial duties.

Supervisory Responsibilities:

• Effectively communicate with technicians, supervisors and/or tenants, if necessary, and assist with field phone calls and emails to answers questions, provide service updates or report issues within job sites.
• Responsible for taking before and after pictures at each job site and assist with inspection reports to ensure performance meets established standards.
• Determine appropriate cleaning materials, supplies, tools, and equipment needed to accomplish the job.
• Train new janitors on all safety protocol and proper expectations of scope of work and equipment processes.
• Assist with rescheduling jobs based on urgency, disruptions or unforeseen complications.
• Assist with daily reports, including attendance and supply orders.
• Ensures that cleaning and maintenance supplies are stocked, and order supplies as needed.
• Performs other duties as assigned, including janitorial duties, especially during short-staffed periods.
• Maintain confidentiality of sensitive information.

Janitorial Responsibilities:

• Performs cleaning tasks and services throughout assigned properties.
• Picks up trash and empties trash containers around the property, common areas and restrooms.
• Cleans and sanitizes countertops, sinks, toilets and urinals.
• Keeps common area furniture and fixtures, including drapes and windowsills dust free.
• Cleans windows and removes cobwebs from exterior window frames on first floor.
• Sweeps/mops floors, vacuums carpeted floors with a backpack vacuum (approx. 15 lbs.).
• Examines property for safety hazards, reports problems to property manager or other appropriate staff.
• Modifies scope of cleaning and maintenance based on specified needs of the particular property.
• Must be able to work flexible schedule, including weekends, as needed.

Qualifications / Skills & Abilities:

• Must pass a background check.
• Must have a valid Drivers License and good driving history.
• Ability to communicate verbally and in writing and be able to read/take and give instructions in both English and Spanish.
• Good interpersonal skills with polite and courteous demeanor towards staff, customers, clients, and visitors to the properties.
• Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.
• Detail-oriented and thorough with ability to keep the properties clean and orderly.
• Ability to perform basic repairs and operate tools or equipment used in routine maintenance.

Physical Requirements:

• Prolonged periods of standing, walking, bending and stooping.
• Must be able to climb, reach, and lift up to 30 pounds at a time.

Experience and Education:

• A combination of experience and education will be evaluated on an individual basis.