What are the responsibilities and job description for the Assistant Client Service Manager/Universal Banker position at United Business Bank?
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.
About United Business Bank
We are a publicly traded Regional Bank with over $2.5B in assets and 35 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.
About The Position...
The Assistant Client Service Manager (ACSM)/Universal Banker (UB) is an onsite position and does not have remote opportunities.
The Assistant Client Service Manager (ACSM) is responsible for the day-to-day management of the branch and for backing up the Client Service Manager in their absence. They are responsible for providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties. The ACSM is also responsible for actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts. The ACSM also performs processing and daily tasks including the review of management reports and daily callback, solving problems associated with item and data processing, and assisting the Client Service Manager and the Regional Branch Administrator with duties and projects as requested. The ACSM will ensure that clients are served promptly, courteously, efficiently and professionally. The ACSM performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.
In addition, the Universal Banker (UB) will be responsible for assisting clients with a variety of requests and inquiries, both over the phone and in a virtual environment using LIVE, including change of address, copies of statements and billings, payoff demands, loan advances, stop payments, billing requests, opening new accounts, and other requests that will be defined over time. Along with the Universal Banker Team Lead, the UB will be responsible for ensuring that all clients seeking assistance through LIVE receive professional, friendly, accurate and efficient service at all times, and that cross-selling techniques are applied to every client interaction. Additionally, this position will assist clients with establishing the various cash management products and services and assist with a variety of needs related to online banking, remote deposit capture, and other services. The UB assists clients with professional, friendly, accurate and efficient service, and will look for ways to cross sell other Bank products and services when applicable. This position will assist the Universal Banker Team Lead and the Cash Management Manager with a variety of other tasks and responsibilities as assigned. In addition, the UB performs all duties accurately, timely and efficiently, and according to Bank policies, procedures, and regulatory guidelines.
About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:
Education/Certification: High school graduate or equivalent.
Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.
Experience Required: Previous management experience and a minimum of 3 years’ Bank experience in Operations Department.
Skills/Abilities
Hiring Salary Range: $60,000 to $70,000.
This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Colorado's Equal Pay for Equal Work Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.
Benefits
We offer competitive financial compensation, including various compensation plans and a solid benefits package for regular full-time salaried and hourly positions.
Location: Onsite, no remote
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
About United Business Bank
We are a publicly traded Regional Bank with over $2.5B in assets and 35 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.
About The Position...
The Assistant Client Service Manager (ACSM)/Universal Banker (UB) is an onsite position and does not have remote opportunities.
The Assistant Client Service Manager (ACSM) is responsible for the day-to-day management of the branch and for backing up the Client Service Manager in their absence. They are responsible for providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties. The ACSM is also responsible for actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts. The ACSM also performs processing and daily tasks including the review of management reports and daily callback, solving problems associated with item and data processing, and assisting the Client Service Manager and the Regional Branch Administrator with duties and projects as requested. The ACSM will ensure that clients are served promptly, courteously, efficiently and professionally. The ACSM performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.
In addition, the Universal Banker (UB) will be responsible for assisting clients with a variety of requests and inquiries, both over the phone and in a virtual environment using LIVE, including change of address, copies of statements and billings, payoff demands, loan advances, stop payments, billing requests, opening new accounts, and other requests that will be defined over time. Along with the Universal Banker Team Lead, the UB will be responsible for ensuring that all clients seeking assistance through LIVE receive professional, friendly, accurate and efficient service at all times, and that cross-selling techniques are applied to every client interaction. Additionally, this position will assist clients with establishing the various cash management products and services and assist with a variety of needs related to online banking, remote deposit capture, and other services. The UB assists clients with professional, friendly, accurate and efficient service, and will look for ways to cross sell other Bank products and services when applicable. This position will assist the Universal Banker Team Lead and the Cash Management Manager with a variety of other tasks and responsibilities as assigned. In addition, the UB performs all duties accurately, timely and efficiently, and according to Bank policies, procedures, and regulatory guidelines.
About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:
Education/Certification: High school graduate or equivalent.
Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.
Experience Required: Previous management experience and a minimum of 3 years’ Bank experience in Operations Department.
Skills/Abilities
- Excellent communication skills.
- Excellent multi-tasking skills.
- Excellent organizational skills.
- Excellent trouble-shooting skills.
- Good math skills.
- Professional appearance, dress and attitude.
- Ability to use Microsoft Office software package.
- Ability to operate related computer hardware and other business equipment including Teller Cash Recycler (TCR), adding machine, typewriter, copy machine, and telephone.
Hiring Salary Range: $60,000 to $70,000.
This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Colorado's Equal Pay for Equal Work Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.
Benefits
We offer competitive financial compensation, including various compensation plans and a solid benefits package for regular full-time salaried and hourly positions.
- Medical, Dental, Vision Insurance at a shared premium cost.
- 401k With Matching Contributions.
- Paid Time Off – accrued vacation and sick time, 1 float day, 11 paid holidays.
- Flexible Spending Accounts – Healthcare, Dependent Care, Transit & Parking Options.
- Employee Assistance Program, 100% employer cost.
- Employees are offered a free checking and savings account, plus free orders of personal size checks.
Location: Onsite, no remote
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Salary : $60,000 - $70,000
