What are the responsibilities and job description for the System Support Analyst position at United Business Solutions?
Position: System Support Analyst
Location: Audubon PA 19403 (Onsite)
Contract Role
US Citizens or GC’s only
Need people who are ready to work onsite in a rotating shift schedule.
Rotating Shift: 7am - 7pm / 7pm - 7am
JOB SUMMARY
This position works a rotating shift, either 7am- 7pm OR 7pm – 7am alternating (includes weekdays & weekends).
This position works with the IT Operations & Support Center 24x7 operation, staff works in shift pairs covering all hours rotating.
The focus of the IT Operations Center on-shift staff is to monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary. They must stay current in ITOC operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight. The incumbent is a broad-based Analyst who should be versed in multiple hardware and software technology disciplines that are used at client’s place. This Analyst must be able to interact on a regular productive basis with IT Operations Center, client, ITS support groups, business clients, and members. The Analyst derives their value both from their ability to understand, anticipate, and react to operational technology problems and from their trouble-shooting and diagnostic skills that enable them to resolve technology problems as they occur to minimize the impact to business partners and client’s member companies. The Analyst must be able to interpret signals coming from a comprehensive set of monitoring tools and to quickly direct remediation actions to restore the stability of the technology production environment at client. Additionally, the Analyst must be able to work with other technology professionals and direct activities in resolving issues to minimize the restoration time of production functions in client’s technology environment.
Job Type: Contract
Pay: $35.00 - $40.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- System Support Analyst: 3 years (Required)
- IT Operations Center: 3 years (Required)
- Support Center 24x7 operation: 3 years (Required)
Ability to Commute:
- Audubon, PA 19403 (Required)
Work Location: In person
Salary : $35 - $40
