What are the responsibilities and job description for the Enrollment Intake Coordinator position at UNITED CEREBRAL PALSY OF CENTRAL FLORIDA INC?
Job Details
Description
Looking to make a difference in an innovative and dynamic non-profit agency? UCP of Central Florida unlocks the potential of thousands of children each year at our campuses, pediatric therapy clinics and parent support programs.
Job Responsibilities:
- Follow up with new inquiries from potential students or families within 48 hours, adhering to standard operating procedures.
- Track all leads in inquiry tracking report and share timely updates with relevant teams across all campuses.
- Actively engage with prospective families interested in services, providing them with comprehensive information, guidance on the enrollment process, including required documentation and timelines, and ensuring a welcoming and supportive experience.
- Schedule campus tours utilizing the tour scheduling tool and follow up with families to confirm attendance and address any questions.
- Provide exceptional customer service to families throughout the enrollment process.
- Track and report inquiry and enrollment metrics on the KPI dashboard.
- Assist in collecting and maintaining accurate data and performance metrics, ensuring accessibility and compliance through project management system.
- Provide insight on enrollment trends and recommend strategies for improvement.
- Assist with community outreach events to promote enrollment opportunities and strengthen referral networks.
- Present yourself professionally and embody the organization’s mission in all interactions with families, partners, and the community.
- Perform other duties as assigned.
What UCP Offers
Our mission at UCP is to empower children with and without disabilities to achieve their potential by providing individualized support, education and therapy services in an inclusive environment. When you join UCP of Central Florida you partner with a team that is making a positive impact on the futures of our children. For over 60 years, we have been dedicated to enriching the lives of children of all abilities across Central Florida as 8 campuses: Downtown Orlando, East Orlando (near UCF), Kissimmee, Pine Hills, Lake Mary, and Winter Garden.
UCP of Central Florida offers a competitive benefit package available to all employees! Some perks to being a UCP Team Member may include: health insurance (free option after the first year), dental insurance options, free life insurance, paid time off, discounted on-site childcare, 403B/Retirement match, short & long term disability, and support in continuing your education.
Qualifications
Education and Training:
- AA degree in Marketing, Business, Communication, or related field preferred.
- High School diploma/GED required.
Minimum Experience:
- 1-2 years intake coordination or enrollment experience.
- Experience in school admissions procedures is preferred
- Experience in marketing or communication is preferred
- Experience working with families of children with disabilities is a plus
- Self-driven, confident, and capable of working independently
- Strong sense of urgency, ability to manage time-sensitive tasks and meet deadlines.
- Highly organized, with excellent follow-through and prioritization skills.
- Proficient in digital application and tools, CRM systems, and social media platforms.
- Empathetic and compassionate, with excellent communication and customer service skills.
- Experience in marketing campaigns targeting diverse audiences, including children and families with disabilities.
- Knowledge of HIPAA and FERPA confidentiality policies.
- Bilingual (Spanish/English) strongly preferred.
Salary : $17 - $18
