Case Manager

Basic Job Function

The Case Manager is responsible for overseeing the overall case management of program participants, including respite and additional services, ensuring compliance with all relevant policies and regulations, and providing direct support to individuals with developmental disabilities and their families.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Participant Support & Case Management:

• Provide program tours and complete intake processes for prospective participants.
• Maintain and update Case files, including Individual Support Plans (ISP), medication lists, emergency contacts, and other relevant information.
• Assist each participant in creating and updating their ISP at least semi-annually.
• Ensure program components align with participants’ assessed needs in conjunction with program leadership.
• Conduct assessments or arrange for designated staff to complete them.
• Maintain knowledge of generic services (MediCal, Medicare, Social Security, SSI, IHSS, etc.).
• Respond promptly to emergency situations using crisis intervention techniques when necessary.
• Ensure program documentation is completed accurately and submitted in a timely manner.
• Prepare and submit semi-annual and annual reports as required.
• Participate in the development of program support plans.
• Attend scheduled meetings, in-service training, and professional development sessions.

Program Management & Compliance:

• Assist in compliance with agency policies and procedures, Regional Center, CCL, and CARF regulations.
• Maintain regular contact and foster positive relationships with external funding agencies and community partners.
• Oversee the daily operations of the respite and additional programs, ensuring alignment with organizational priorities.
• Supervise direct care and support staff to ensure high-quality services.
• Monitor internal processes and identify the most efficient methods of program delivery.
• Ensure compliance with federal, state, and local laws and regulations across program and business departments.
• Assist in the development and implementation of policies and procedures that improve service delivery.
• Collaborate with human resources and accounting departments to meet risk management and financial goals.

Technology & Reporting:

• Understand and utilize technology, including Zoom, Teams, Microsoft Office, Respitrack, ADP and other related software.
• Monitor and report on program benchmarks to assess efficiency and recommend improvements.
• Evaluate respite and additional program effectiveness using self-audits and data analysis.
• Support the development of strategic priorities, program goals, and financial planning efforts.

SUPERVISORY RESPONSIBILITIES:

• Supervise respite workers
• Provide direct oversight and support to ensure staff deliver high-quality respite.

QUALIFICATIONS:

• Bachelor’s degree in education, psychology, social services, or a related field (work experience may be substituted for education); Master’s Degree preferred.
• Two (2) years of experience working with individuals with developmental and/or other disabilities; at least one (1) year of administrative or supervisory experience preferred.
• Six (6) years of experience managing publicly funded programs and direct care staff strongly preferred.
• Knowledge of California Department of Developmental Services and Regional Centers.
• Strong knowledge of human resources/risk management and mediation skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, case management software, and other relevant technologies.
• Ability to work independently, motivate staff, and foster team collaboration.
• Compassion and respect for people with disabilities, with demonstrated patience and understanding.
• Ability to be available during emergencies or disasters per the agency’s disaster plan.
• Valid CA Driver’s License with an acceptable driving record.
• Valid certification in CPR/First Aid (Training provided).

PHYSICAL REQUIREMENTS:

• Ability to stand, sit for long periods, and navigate stairs.
• Ability to lift up to fifty (50) pounds using proper body mechanics.
• Full awareness of environmental stimuli.
• Ability to implement crisis management and safety techniques (training included).

WORK ENVIRONMENT:

• This role operates in a professional office environment and requires the use of standard office equipment.
• This position may require more than the standard 40-hour work week, including evening and weekend work, as well as travel on behalf of the agency.

OTHER DUTIES:

• Attend UCPIE events and assist as needed.
• Perform other duties as assigned to support the organization’s goals and objectives.

AUTHORIZATION/SECURITY CLEARANCE

1. Clear security clearance (fingerprint live scan) through the FBI and DOJ.

2. Legally eligible to work in the U.S.A.

Benefits:

401(k)

Dental Insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job Type: Full-Time

Schedule

• 8 Hour shift

UCPIE is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UCPIE makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy.